Annual Pass Terms and Conditions

 

A Luna Park Sydney Annual Pass is available for purchase, unless 'SOLD OUT', at buyonline.lunaparksydney.com ('online'), the Luna Park Sydney Front Ticket Box, Box Office and Coney Island Ticket Box ('in Park'). Tickets, Annual Passes and gift cards purchased from Luna Park Sydney will not be valid if onsold. Any product purchased from a non-authorised point of sale (Wechat, Facebook, Gumtree etc.) will not be valid for redemption.

DISCLAIMER

  1. The rides/amusements in Luna Park are designed for use by participants who meet the displayed height requirements.
  2. The amusements/rides are recreational activities and there are risks of injury to participants and their property. By using or engaging in a ride/amusement you accept these risks and agree that the owners, operators and landlords do not have or accept any liability for any injury suffered as a result of you accepting these risks.
  3. Parents or Guardians must evaluate these risks before allowing persons in their control to use or engage in any ride or amusement.
  4. Use of any ride or amusement is restricted for Guests with certain physical and/or medical conditions. Please check the signage at the entrance to the ride for applicable restrictions. This is a risk warning given pursuant to Section 5M of the Civil Liability Act 2002.

ENTITLEMENTS

  1. A Luna Park Sydney Annual Pass entitles the holder (a pass holder) to a single Unlimited Rides Pass, once per day, on any valid entry day for the period specified on the Annual pass (either 1-year, 3-years or 5-years), from the date of e-ticket redemption (online). A valid entry day is any day the Park is accessible by the General Public. Luna Park Sydney does not operate on every day of the year and as such, does not take responsibility for a misinterpretation of Opening Hours.
  2. A pass holder must have his/her valid Annual Pass in hand and a proper photo on file with Luna Park Sydney for access to rides to be granted.
  3. An Unlimited Rides Pass is a unique wristband that is non-refundable to the extent permitted by law, not transferable between individuals, valid for the Date of Issue only and void if not securely attached to the Guest's wrist at all times. The wristband is activated and issued from a Luna Park Ticket Box at the time of purchase/e-ticket redemption. An Unlimited Rides Pass is sold subject to the Luna Park Sydney Rides Regulations.
  4. Annual Passes are not valid for private events or events that require a separate admission, and are subject to Blockout Dates. Blockout Dates include events such as Halloscream, New Year’s Eve, and other special events that occur outside normal Park operating hours unless specified as a benefit related to the purchase of a 3-year or 5-year Annual Pass. See the ‘Benefits’ section of these terms for more information.
  5. Additional pass holder benefits apply to specific Annual Pass products. See the ‘Benefits’ section of these terms for more information. Not all benefits apply to all Annual Pass products. It is the responsibility of the pass holder to check their entitlements before purchase.
  6. Annual Passes do not guarantee ride and attraction access (especially during high attendance periods). Restrictions apply including, but not limited to, capacity constraints and other closures.
  7. Rides, services, entertainment and attractions may change operating hours, close temporarily, or may otherwise change or be discontinued without notice and without liability and does not entitle a pass holder to any refund, credit or replacement.
  8. A pass holder assumes the inherent risks associated with the operation of all rides and attractions and should read and obey all safety signage, instructions and rules. A pass holder must abide by any rules and regulations applicable to Luna Park Sydney or to the use of the Annual Pass as announced by Luna Park Sydney from time to time.
  9. Luna Park Sydney is not responsible for lost or stolen property.
  10. An Annual Pass is not transferable, cannot be sold, cannot be given to anyone else to use inclusive of family and friends, is not redeemable for cash and cannot be used with any other offer, discount or product. Additionally, Annual Passes may not be used for commercial purposes and are void if altered or misused.
  11. Photocopies, photos and reproductions of an Annual Pass will not be accepted.
  12. Parking passes are subject to availability and can only be used when the park is open to the general public and must be redeemed during park open hours.
  13. Any Annual Pass entitlements that have been redeemed will not automatically be renewed should an Annual Pass be upgraded to a 3 or 5 year Annual Pass product. 

GIFT CARDS AND E-TICKETS

  1. An Annual Pass e-ticket is valid for 180 days from the purchase date indicated on the e-ticket. The e-ticket must be presented within this period at Luna Park Sydney and exchanged for an Annual Pass Card, the expiry of which will be, 1, 3- or 5-years dependent on Annual pass bought, from the exchange date.
  2. An Annual Pass gift card is valid for 365 days, up to and including the expiry date marked on the gift card. The gift card must be presented within this period at Luna Park Sydney and exchanged for an Annual Pass Card, the expiry of which will be 12 months from the exchange date.
  3. The PASS HOLDER must be present at the time of exchange and must abide by all other membership information gathering processes.

MEMBERSHIP INFORMATION

  1. Personal data for each pass holder must be completed in Park on the same day of purchase or redemption of e-tickets. As a condition of purchase, guests must provide the following: a. their first name and surname b. their date of birth c. a contact telephone number; and d. a contact email address Incomplete personal data will not be accepted, and the associated membership will not be created.
  2. When collecting an Annual Pass purchased online, the pass holder must be present at the Luna Park Annual Pass Desk in order for the membership photo to be captured.
  3. Each pass holder must follow Luna Park Sydney's procedures to have a photo associated with his/her Annual Pass in Luna Park Sydney's files for identification purposes. Photo capture procedures include removal of any hats, sunglasses or other obscuring accessories and ensuring no additional individuals are present in the background of the photo.
  4. Photos on file for active pass holders must be periodically updated with current photos. Photos must be replaced every 12 months for children under the age of 18 and every 3 years for adults. Further identification may be required.

UPGRADES

  1. Guests can only upgrade to an Annual Pass if the Annual Pass product is available for sale and not 'SOLD OUT'.
  2. A Guest wishing to upgrade to an Annual Pass from another form of eligible ticket must upgrade on the same day in which the original form of ticket is valid.
  3. Each Guest wishing to upgrade a ticket to an Annual Pass must be present at the time of the upgrade transaction.
  4. Guest must able to display a valid, intact and attached wristband with a corresponding receipt or Group Booking barcode number (if applicable) when upgrade transactions are made.
  5. Expired tickets, complimentary tickets, some Group Booking tickets and other tickets stating ineligibility for an upgrade may not be upgraded to an Annual Pass.

RENEWALS

  1. Guests can only renew an Annual Pass if the Annual Pass product is available for sale and not 'SOLD OUT'.
  2. An Annual Pass holder will qualify for a special renewal offer provided that he or she renews their Annual Pass within 30 days (prior or post) of the expiry date and is able to present their expired Annual Pass when making the renewal.
  3. The special renewal offer is not valid when upgrading to a 3 or 5 year Annual Pass.
  4. An Annual Pass that is not renewed within 30 days of expiration will no longer qualify for the renewal discount and the full price of a new Annual Pass will be chargeable.
  5. The renewal discount can be accessed in Park only and is not currently valid for online sales. An Annual Pass renewed under these conditions will expire 12 months from the existing Annual Pass renewal date.

LOSS, REPLACEMENT OR CANCELLATION

  1. All Annual Pass Cards remain the property of Luna Park Sydney.
  2. If an Annual Pass is lost or stolen, the pass holder is asked to report the situation to Luna Park Sydney Guest Relations at the Guest Relations Desk, by contacting Guest Relations at (02) 9922 6644 or submitting an online enquiry.
  3. A non-refundable fee of ten dollars ($10.00) required to replace or re-issue an Annual Pass Card if it is unable to be presented for access to rides. No rides will be accessed without the presentation of a valid Annual Pass Card.
  4. Luna Park Sydney reserves the right to cancel, suspend or revoke any Annual Pass or deny ride access to any pass holder at any time for any reason. Cancellation, suspension or revocation of an Annual Pass membership will result in the cancellation, suspension or revocation of the member benefits associated with the Annual Pass.
  5. An Annual Pass that is discovered to have been purchased through illegal methods will be cancelled without compensation.

BENEFITS

  1. Additional benefits are available to Annual Pass holders as per the below terms. Not all benefits apply to all Annual Pass products. It is the responsibility of the pass holder to check their entitlements before purchase.
  2. A pass holder must present a valid Annual Pass, valid photo identification and valid, intact and attached wristband prior to purchases to receive any applicable benefits and discounts. Benefits and discounts are non-transferable and may not be combined with any other offer or promotion. Such benefits and discounts are for personal use only and may not be used to obtain or purchase items or services with the intent to resell such items or services.
  3. Applicable benefits and discounts are subject to change at any time, without notice. Benefits and discounts are determined solely by Luna Park Sydney and may be valid only at select locations. Applicable benefits are not valid in conjunction with any other offer, discount or product other than those stated in the individual benefit terms.
  4. An Annual Pass is subject to additional charges unless otherwise advised for entry into any concerts or special events taking place at Luna Park Sydney, or any other event as determined by Luna Park Sydney from time to time in its sole discretion.
  5. Specific terms and conditions related to current benefits may be found below:

A 1-year Basic Annual Pass ($109) pass holder is entitled to:

  • Opportunity to be the first to purchase tickets to Luna Park Special Events - Pass holders will receive communications inviting them to purchase tickets to any special events hosted by Luna Park Sydney up to 48 hours before other database members and the general public. Pass holders may forward this communication to family and friends and are not obliged to take part in the advertised events. Annual Passes will not be valid at the promoted Special Events and Luna Park Sydney will not be required to reiterate these conditions in all Special Event pre-purchase communications.
  • Monthly Exclusive Offers - Pass holders will be sent an exclusive offer via email once per month, for the lifetime of their Annual Pass. The terms and conditions related to each offer will be displayed within the email communication. To redeem these offers, pass holders must present their Annual Pass at Luna Park Sydney, within the promotion date and time restrictions.

A Gold Annual Pass ($139) holder is entitled to the below, in addition to all Basic Annual Pass benefits:

  • 15% off dining in ALTUM restaurant. Maximum one (1) Annual Pass card can be used per bill. No split bills. Not valid for Bar Snacks or drink purchases at The Deck Bar. Minimum two persons per table. Dining discounts are not valid on tobacco products, special events (e.g. Ferris Wheel Dining, Valentine’s Day), Paella Wednesdays, $10 Cocktail Thursdays, Deck VIP membership discounts, Group Bookings and Shared Menus. The minimum age of entry to The Deck Bar of 18+ applies.
  • 15% off all food and beverage items purchased from the Helter Skelter Cafe, Hungry Horse, Scoops Ice Cream Parlour, Fairy Floss, Snowie or the Luna Park Coffee Cart. Not valid on Blockout Dates or at events managed by The Big Top Sydney.
  • 15% off purchases on some items from the Luna Park Merchandise Shop. Some items may be excluded. Luna Park Sydney reserves the right to alter exclusion items at any time, without notice. Merchandise discounts are not valid for food and beverages, showbags, Annual Pass and gift card purchases, shipping or taxes, or on phone or email purchases. Valid Gold Annual Pass must be presented by the pass holder to be eligible for the discount.
  • On your birthday bring a friend for free! – Gold Annual Pass holders may be entitled to one complimentary rides wristband, ONCE, on any one day during the pass holder’s birthday month, as printed on the Gold Annual Pass card. Pass holders must display valid identification including their birth date to receive the benefit. The recipient of the complimentary rides wristband must be present at the time of redeeming the benefit. Not valid for children and teen party bookings.
  • 15% off Santa Experience Packages – Gold Annual Pass holders may receive 15% off when purchasing either a 'Santa Experience Photo' (RRP $19.95) or 'Santa Experience Photo Package' (RRP $29.95). A valid Gold Annual Pass card must be presented to the cashier before finalising the sale in order to take advantage of the discount. Limit one pass holder discount per package and two packages per pass holder applies.
  • Gold Annual Pass holders receive free entry to North Sydney Pool only on the same day you visit the Luna Park Sydney. Capped at 5 visits to North Sydney Pool Per Gold Annual Pass.

A 3-year Annual Pass ($245) holder is entitled to the below, in addition to all Basic Annual Pass benefits:

  • 15% off dining in ALTUM restaurant. Maximum one (1) Annual Pass card can be used per bill. No split bills. Not valid for Bar Snacks or drink purchases at The Deck Bar. Minimum two persons per table. Dining discounts are not valid on tobacco products, special events (e.g. Ferris Wheel Dining, Valentine’s Day), Paella Wednesdays, $10 Cocktail Thursdays, Deck VIP membership discounts, Group Bookings and Shared Menus. The minimum age of entry to The Deck Bar of 18+ applies.
  • 15% off all food and beverage items purchased from the Helter Skelter Cafe, Hungry Horse, Scoops Ice Cream Parlour, Fairy Floss, Snowie or the Luna Park Coffee Cart. Not valid on Blockout Dates or at events managed by The Big Top Sydney.
  • 15% off purchases on some items from the Luna Park Merchandise Shop. Some items may be excluded. Luna Park Sydney reserves the right to alter exclusion items at any time, without notice. Merchandise discounts are not valid for food and beverages, showbags, Annual Pass and gift card purchases, shipping or taxes, or on phone or email purchases. Valid 3 year Annual Pass must be presented by the pass holder to be eligible for the discount.
  • 15% of purchases of Single Games and Games Passes from the Sideshow Games. Not valid for the outright purchases of prizes. Valid 3 year Annual Pass must be presented by the pass holder to be eligible for the discount.
  • Bring three (3) friends for free! – 3-year Annual Pass holders may be entitled to three (3) complimentary rides wristband, ONCE, on any day during the pass holder’s annual pass validity period, as printed on the 3-year Annual Pass card. Pass holders must display valid identification to receive the benefit. The recipient of the complimentary ride’s wristband must be present at the time of redeeming the benefit. Not valid for children and teen party bookings. This offer is not valid to be redeemed during scheduled Luna Park special events and are subject to availability and may be withdrawn at any stage by Luna Park Sydney.
  • Park at Luna Park (3) three times for free! – 3-year Annual Pass holders may be entitled to three (3) complimentary parking vouchers, ONCE, on any one day during the pass holder’s annual pass validity period, as printed on the 3-year Annual Pass card. Valid for redemption only during the park’s advertised operating hours. Please note that these hours are subject to change at any time, see https://www.lunaparksydney.com/plan-your-dayfor details. Parking ticket valid only on the date of redemption. Parking tickets not used on the date of redemption will be surrendered and a replacement parking ticket for another day will not be offered. The recipient of the complimentary parking voucher must be present at the time of redeeming the benefit. The recipient must present the voucher for their parking given to them at the time of their Annual Pass purchase to receive their parking ticket, the Annual Pass Card will not be accepted to redeem the parking ticket. Pass holders must display valid identification to receive the benefit. Parking passes are subject to availability and can only be used when the park is open to the general public and must be redeemed during park open hours. To redeem your car parking ticket, the Annual Pass holder must present their car parking voucher, car park entry ticket and Annual Pass to the Merchandise Shop during the Park’s operating hours.
  • Enjoy one (1) free ticket to Halloscream! – 3-year Annual Pass holders may be entitled to one (1) complimentary Halloscream tickets, ONCE, on any one day Halloscream is operating, during the pass holder’s first full year of the annual pass validity period, as printed on the 3-year Annual Pass card. Pass holders must display valid identification to receive the benefit. The recipient of the complimentary Halloscream ticket must be present at the time of redeeming the benefit. The recipient must redeem their Halloscream ticket prior to the Halloscream event days and must select a valid date and time. Annual Pass holders will be notified via email the process to redeem their Halloscream ticket once Halloscream tickets for that year are on sale. Annual Pass holders are allocated an allotment of tickets for each night of Halloscream, set at the discretion of Luna Park Sydney. Once the allocation is exhausted, Annual Pass holders will not be able to access tickets for that date and time. Annual Pass holder Halloscream tickets are not guaranteed, subject to availability and may be withdrawn at any stage by Luna Park Sydney.  

A 5-year Annual Pass ($355) holder is entitled to the below, in addition to all Basic Annual Pass benefits:

  • 20% off dining in ALTUM restaurant. Maximum one (1) Annual Pass card can be used per bill. No split bills. Not valid for Bar Snacks or drink purchases at The Deck Bar. Minimum two persons per table. Dining discounts are not valid on tobacco products, special events (e.g. Ferris Wheel Dining, Valentine’s Day), Paella Wednesdays, $10 Cocktail Thursdays, Deck VIP membership discounts, Group Bookings and Shared Menus. The minimum age of entry to The Deck Bar of 18+ applies.
  • 20% off all food and beverage items purchased from the Helter Skelter Cafe, Hungry Horse, Scoops Ice Cream Parlour, Fairy Floss, Snowie or the Luna Park Coffee Cart. Not valid on Blockout Dates or at events managed by The Big Top Sydney.
  • 20% off purchases on some items from the Luna Park Merchandise Shop. Some items may be excluded. Luna Park Sydney reserves the right to alter exclusion items at any time, without notice. Merchandise discounts are not valid for food and beverages, showbags, Annual Pass and gift card purchases, shipping or taxes, or on phone or email purchases. Valid 5 year Annual Pass must be presented by the pass holder to be eligible for the discount.
  • 20% of purchases of Single Games and Games Passes from the Sideshow Games. Not valid for the outright purchases of prizes. Valid 5 year Annual Pass must be presented by the pass holder to be eligible for the discount.
  • Bring five (5) friends for free! – 5-year Annual Pass holders may be entitled to five (5) complimentary rides wristband, ONCE, on any day during the pass holder’s annual pass validity period, as printed on the 5-year Annual Pass card. Pass holders must display valid identification to receive the benefit. The recipient of the complimentary ride’s wristband must be present at the time of redeeming the benefit. Not valid for children and teen party bookings. This offer is  not valid to be redeemed during scheduled Luna Park special events and are subject to availability and may be withdrawn at any stage by Luna Park Sydney.
  • Park at Luna Park (10) ten times for free! – 5-year Annual Pass holders may be entitled to ten (10) complimentary parking vouchers, ONCE, on any day during the pass holder’s annual pass validity period, as printed on the 5-year Annual Pass card. Valid for redemption only during the park’s advertised operating hours. Please note that these hours are subject to change at any time, see https://www.lunaparksydney.com/plan-your-dayfor details. Parking ticket valid only on the date of redemption. Parking tickets not used on the date of redemption will be surrendered and a replacement parking ticket for another day will not be offered. The recipient of the complimentary parking voucher must be present at the time of redeeming the benefit. The recipient must present the voucher for their parking given to them at the time of their Annual Pass purchase to receive their parking ticket, the Annual Pass Card will not be accepted to redeem the parking ticket. Pass holders must display valid identification to receive the benefit. Parking passes are subject to availability and can only be used when the park is open to the general public and must be redeemed during park open hours. To redeem your car parking ticket, the Annual Pass holder must present their car parking voucher, car park entry ticket and Annual Pass to the Merchandise Shop during the park’s operating hours.
  • Enjoy two (2) free tickets to Halloscream! – 5-year Annual Pass holders may be entitled to two (2) complimentary Halloscream tickets, ONCE, on any one day Halloscream is operating, during the pass holder’s first full year of the annual pass validity period, as printed on the 5-year Annual Pass card. Pass holders must display valid identification to receive the benefit. The recipient of the complimentary Halloscream ticket must be present at the time of redeeming the benefit. The recipient must redeem their Halloscream ticket prior to the Halloscream event days and must select a valid date and time. Annual Pass holders will be notified via email the process to redeem their Halloscream ticket once Halloscream tickets for that year are on sale. Annual Pass holders are allocated an allotment of tickets for each night of Halloscream, set at the discretion of Luna Park Sydney. Once the allocation is exhausted, Annual Pass holders will not be able to access tickets for that date and time. Annual Pass holder Halloscream tickets are not guaranteed, subject to availability and may be withdrawn at any stage by Luna Park Sydney.  

COMMUNICATION

  1. The collection, use and disclosure of personal information otherwise provided in connection with this Promotion is governed by the Luna Park Sydney Privacy Policy available at lunaparksydney.com/privacy-policy.
  2. The information provided by Guests will be used by Luna Park Sydney for the purpose of conducting the Annual Pass Program. Luna Park Sydney may disclose personal information to its contractors and agents to assist in conducting this program or communicating with Guests.
  3. By purchasing an Annual Pass, a pass holder consents to subscribe to email communication from Luna Park Sydney. A pass holder may receive important operational updates, special offers and other information from Luna Park Sydney and its associated business streams about their events, products, services and discounts.
  4. From time to time, Luna Park Sydney may suggest alternate subscriptions to a pass holder, related to both Luna Park Sydney and its other business streams. It is the Guest's sole decision as to whether these additional subscriptions are activated.
  5. All terms, conditions and benefits including, but not limited to, admission privileges, Blockout Dates, prices, benefits and discounts are subject to restrictions, availability and change or cancellation without notice at any time.