Terms and Conditions

 

Returns and Refunds

To the extent permitted by law, and without limiting the application of Australian Consumer Law and the Consumer Guarantees, no refunds, credits or replacements will be given if Luna Park Sydney's operating hours vary from those advertised (for reasons including but not limited to adverse weather or private functions); any rides or sideshow games are closed for any reason (including but not limited to maintenance or repair); if you have changed your mind about the ordered products; and/or if you make an incorrect choice.

No Luna Park Sydney product may be onsold for any reason. Any onsold product may be refused when presented at Luna Park Sydney for redemption.

 

E-Tickets

An e-ticket will be issued in PDF form upon completion of a purchase, to the email address nominated during the purchase process. An e-ticket is valid for the one of the products listed below, and will be marked thus in the 'Ticket Type' field. Additional charges may apply at the Ticket Box for ticket exchange or upgrade. Please check the operating calendar as operating days and times do change.

Please bring a copy of your e-ticket to present at a Luna Park Sydney Ticket Booth for redemption. Display on a smartphone or tablet is acceptable. Valid photo ID and the purchasing credit card may be required upon redemption. All intended users of the products purchased must be present at the Ticket Booth at the time of redemption, for height measurement and wristband application. E-tickets are not valid in conjunction with any other offer, such as discount vouchers.

Tickets, Annual Passes and gift cards purchased for Luna Park Sydney will not be valid if onsold.  Any product purchased from a non-authorised point of sale (Wechat, Facebook, Gumtree etc) will not be valid for redemption.

 

Product Information

Luna Park Sydney makes all efforts to ensure all prices and product information on our website are correct. Luna Park Sydney takes no responsibility for any incorrect information that may be published on the Luna Park website, and has the right to refuse any order arising from a mistake.

By purchasing a Luna Park product you acknowledge that you have read and understood the product Terms and Conditions.

Specific terms and conditions apply to each product. These can be found below. These specific terms and conditions form part of the Luna Park Sydney Terms and conditions and may be updated from time to time.

Gift Cards - Gift Cards are available in $50, $100 and $130 amounts only. Gift Cards have a $0 balance until activated at the time of your online order being fulfilled. Inactive cards presented for redemption without valid proof of purchase will be considered fraudulent. Gift Cards cannot be redeemed for cash, to purchase other Gift Cards, reloaded or refunded and will not be replaced if lost or stolen. Gift Cards may currently be redeemed at any Luna Park Sydney Ticket Box (including to purchase Annual Passes unless 'SOLD OUT'), Food and Beverage outlets and Merchandise outlets. Gift Cards currently cannot be used to purchase any online products (including, but not limited to, other Gift Cards). The following outlets do not currently have the ability to allow Gift Card redemptions: Merchandise Cart, Cartoonist and Tattooist, and some mobile food and beverage carts or special event pop-up locations. Gift Cards are not valid for use at a ticketed event managed by the Big Top Sydney. Online Gift Card purchases will be dispatched to your nominated address via the shipping method chosen during checkout. Collect In Park is available for online purchases. All Gift Cards purchased online from Luna Park Sydney are delivered via Registered Mail with Australia Post. Items will be shipped the following business day (Monday - Friday, excluding public holidays). For more information on shipping and delivery times, see the Delivery Information. Guests should retain the Gift Card receipt and present it as proof of purchase, should there be any issue when attempting to redeem your Gift Card. Gift Cards are valid for 3 years from date of purchase.

‘MEGA MAY GIFT CARD PROMOTION’ – Buy $100 Gift Card receive $150 value

  • Gift Card promotion is on sale for 4 days only, commencing Midnight 15th May 2020 and finishing Midnight 18th May 2020.
  • Mega May Gift Card promotion Bonus value of $50 will be given in the form of a Luna Park Gift Card
  • Mega May Gift Card promotion purchasers will receive two gift cards in the mail, 1 x $100 denomination card and 1 x $50 denomination for the cost of $100.
  • Gift Cards are available in $50, $100 amounts only.
  • Gift Cards have a $0 balance until activated at the time of your online order being fulfilled. Inactive cards presented for redemption without valid proof of purchase will be considered fraudulent.
  • Gift Cards cannot be redeemed for cash, to purchase other Gift Cards, reloaded or refunded and will not be replaced if lost or stolen. Gift Cards may currently be redeemed at any Luna Park Sydney Ticket Box (including to purchase Annual Passes unless 'SOLD OUT'), Food and Beverage outlets and Merchandise outlets.
  • Gift Cards currently cannot be used to purchase any online products (including, but not limited to, other Gift Cards).
  • The following outlets do not currently have the ability to allow Gift Card redemptions: Merchandise Cart, Cartoonist and Tattooist, and some mobile food and beverage carts or special event pop-up locations. Gift Cards are not valid for use at a ticketed event managed by the Big Top Sydney.
  • Online Gift Card purchases will be dispatched to your nominated address via the shipping method chosen during checkout.
  • The Mega May Gift Card promotion is mail out only. It is not available to be collected In Park.
  • All Gift Cards purchased online from Luna Park Sydney are delivered via Registered Mail with Australia Post. Items will be shipped the following business day (Monday - Friday, excluding public holidays). For more information on shipping and delivery times, see the Delivery Information.
  • Guests should retain the Gift Card receipt and present it as proof of purchase, should there be any issue when attempting to redeem your Gift Card. 
  • Gift Cards are valid for 3 years from date of purchase or 3 years from the date Luna Park Sydney re-opens post Covid-19 governments closures.

Annual Pass - By purchasing a Luna Park Sydney Annual Pass online you are agreeing to the Annual Pass Terms & Conditions. An Annual Pass may be purchased online, unless 'SOLD OUT', as a Basic Annual Pass ($109) or a Gold Annual Pass ($139). Not all pass holder benefits are available to all Annual Pass products. It is the responsibility of the purchaser to check the pass entitlements before purchase. An Annual Pass e-ticket must be redeemed for the applicable Annual Pass membership no later than 180 days after the purchase date listed on the e-ticket. An Annual Pass is activated from the date of e-ticket redemption. An Annual Pass entitles the holder to a unlimited access to permanent Luna Park Sydney rides and attractions on any valid entry day for twelve months from the collection date (online) or the date of purchase (in Park). A valid entry day is any day the Park is accessible by the General Public. Blockout Dates apply. To view full Annual Pass terms and conditions, including additional pass holder benefits please visit the Luna Park Sydney website at: buyonline.lunaparksydney.com/annual-pass-tcs.

Unlimited Rides Pass - An Unlimited Rides Pass e-ticket may be redeemed at Luna Park Sydney for one (1) Unlimited Rides Pass. An Unlimited Rides Pass is a unique wristband that is non-refundable, not transferable between individuals, valid for the Date of Issue only and void if not securely attached to the Guest's wrist at all times. The wristband is activated and issued from a Luna Park Ticket Box at the time of purchase/e-ticket redemption. An Unlimited Rides Pass is sold subject to the Luna Park Sydney Rides Regulations. Valid for redemption on any one (1) day the Park is open to the public up to 180 days after the purchase date, which is printed on the e-ticket. Not valid in conjunction with any other offer.

Twilight Saver - A Twilight Saver e-ticket may be redeemed at Luna Park Sydney for one (1) Unlimited Rides Pass of equal or lesser value. Please see above for definition of an Unlimited Rides Pass. Valid for single use after 6pm on any any day the Park is open to the general public. Valid for use up for 180 days after the purchase date, which is printed on the e-ticket. Not valid in conjunction with any other offer. See opening hours here.

Mini Money Mondays - A Mini Money Mondays e-ticket may be redeemed for one (1) Unlimited Rides Pass. Please see above for definition of an Unlimited Rides Pass. Valid for single use on any Monday the Park is open to the public during NSW Public School Terms, up to 180 days after the purchase date, which is printed on the e-ticket. Not valid public holiday Mondays, NSW Public School Holidays or in conjunction with any other offer.

Value Deal - A Value Deal e-ticket may be redeemed at Luna Park Sydney for one (1) Standard Combo Meal at Helter Skelter and two (2) Sideshow Games of your choice. A Helter Skelter Standard Meal Combo includes the Classic Cheeseburger or Vegetarian Burger or Classic Hot Dog or Bratwurst with Sauerkraut and small hot chips. Valid for single use one any one (1) day the Park is open to the public, up to 180 days after the purchase date, which is displayed at the time of purchase and printed on the e-ticket. These vouchers must be redeemed on the day of issue and must be surrendered to staff at the appropriate outlet. Not valid in conjunction with any other offer.

3 Games Pass - A 3 Games Pass e-ticket may be redeemed at Luna Park Sydney for three (3) Sideshow Games of your choice and a Luna Park Sydney lanyard. Valid for single use one any one (1) day the Park is open to the public, up to 180 days after the purchase date printed on the e-ticket. Upon redemption of a Games Pass, guests will be presented with a voucher for three (3) Sideshow Games of your choice and a Luna Park Sydney lanyard. This voucher must be redeemed on the day of issue and must be surrendered to staff at the appropriate outlet. Not valid in conjunction with any other offer.

 

Disclaimer

Voluntary participation and recreational nature of activity

1. I acknowledge, agree and understand my activities at, and my use of, Luna Park Sydney for my own enjoyment and leisure and is entirely recreational.

Risk Warning pursuant to section 5M of the Civil Liability Act

2. I acknowledge, agree and understand that:

  1. I have been warned that I am at risk of suffering personal injury arising from or in connection with my activities at, and my use of, Luna Park Sydney. The risk of personal injury extends to physical or mental injury (including aggravation, acceleration or recurrence of any physical or mental injury) including but not limited to friction burns, whiplash, abrasions, bruising, damage to teeth, muscular injury, motion sickness, splinters, loss of consciousness, and broken bones together with soft tissue injuries generally.

b. The risk of personal injury that I may suffer may arise from or be connected to:

  1. contact or collision with the surface of the ride;
  2. contact or collision with another patron;
  3. The movement of the ride (sudden or otherwise);
  4. weather conditions including rain, wind, lightning, heat and cold;
  5. slipping and tripping on floor surfaces;
  6. the acts and/or omissions (including negligent acts and/or omissions) of other patrons at Luna Park Sydney;
  7. incorrect use of rides;
  8. failure to follow instructions in relation to participation on a ride; and
  9. the unforeseen failure or malfunction of rides.

3. I accept and acknowledge all of risks identified above voluntarily and at my own risk.

4. I acknowledge that the assumption of risk and warning above constitutes a ‘risk warning’ in respect of all rides and activities at Luna Park Sydney for the purpose of section 5M of the Civil Liability Act 2002 (NSW).

Waiver

General waiver

5. To the fullest extent permitted by law, I agree to waive all my rights in respect of any liability for any Claim against Luna Park, including for any liability:

  1. for breach of contract (including any express or implied warranty that any recreational services will be provided with due care and skill); or
  2. for negligence; arising from, or in connection with, my attendance at and use of Luna Park Sydney.

Waiver in relation to recreational services to which the Australian Consumer Law applies

6. I acknowledge that:

  1. it is possible for a supplier of recreational services to ask me to agree that the statutory guarantees under the Australian Consumer Law (ACL) (which is Schedule 2 of the Competition and Consumer Act 2010 Cth), do not apply to me;
  2. I agree to waive my right to sue Luna Park Sydney (should either be deemed a supplier for the purposes of the ACL) because the recreational services (as that term is defined in the Competition and Consumer Act 2010 (Cth) were not performed in accordance with the statutory guarantees, in particular the guarantees as to due care and skill and as to fitness for a particular purpose, are excluded; and
  3. the waiver of my rights in clause 9(b) above is limited to liability for:
    1. physical or mental injury (including the aggravation, acceleration, or recurrence of such injury) to me;
    2. the coming into existence, the aggravation, acceleration or recurrence of any other condition, circumstance, occurrence, activity, form of behaviour, course of conduct or state of affairs:
      1. that is or may be harmful or disadvantageous to me; or
      2. that may result in harm or disadvantage to me.

7. The above waiver of my rights in relation to the statutory guarantees does not apply to reckless conduct (as defined in the ACL) of Luna Park Sydney in supplying any recreational services (in the event either is deemed to be a supplier).

Release and Indemnity 

8. To the fullest extent permitted by law, I:

  1. release and will release Luna Park Sydney from all Claims that I may have or may have had but for this release arising from or in connection with my use of Luna Park Sydney;
  2. indemnify and will keep indemnified Luna Park Sydney in respect of any Claim by any other person:
    1. arising from or in connection with my participation in any activities at, or use of, Luna Park Sydney;
    2. against Luna Park Sydney in respect of any injury loss or damage arising out of or in connection with my failure to comply with any rules and/or directions from Luna Park Sydney regarding use of Luna Park Sydney’s facilities and attractions.

Save that the above releases and indemnities shall not apply to the extent that the loss, damage or injury that is the subject of the Claim is caused or contributed to by the grossly negligent act or omission of Luna Park Sydney.

 

Our Liability

Luna Park Sydney shall not be liable in contract or in tort for any loss or damage suffered and consumer rights are limited to those set out in these Terms and Conditions and under statute.

Luna Park Sydney does not accept responsibility for any loss or damage however caused (including through negligence) which you may directly or indirectly suffer in connection with your use of this website or any linked website, nor to accept any responsibility for any such loss arising out of the use of or reliance on information contained on or accessed through this website.

To the extent permitted by law our total liability herein in respect of each event or series of connected events shall not exceed the total price paid for the purchase of products and/or services under these Terms and Conditions.

The Customer shall indemnify Luna Park Sydney and keep Luna Park Sydney fully and effectively indemnified against any loss of or damage to any property or injury to or death of any persons caused by any negligent act or omission or willful misconduct of the customer, its employees, agents or sub-contractors or by any breach of its contractual obligations arising out of these Terms and Conditions.

To the extent permitted by law, Luna Park Sydney and customer agree that Luna Park Sydney will not be liable for products not being available for use, or for data or software which is lost, corrupted, deleted or altered. Luna Park Sydney shall not be liable to the customer for any incidental, indirect, special or consequential damages, loss of opportunity, loss of revenue, loss of profit or anticipated profit, loss of business, loss of contracts, loss of goodwill, loss arising out of business interruption, loss arising out of or in connection with pollution of contamination arising out of or in connection with the purchase, use or performance of Products or services, even if Luna Park Sydney has been advised of their possibility.

Unfortunately no data transmission over the internet can be guaranteed as totally secure. Whilst Luna Park Sydney strives to protect such information, Luna Park Sydney does not warrant and cannot ensure the security of any e-mail which you transmit to them. Accordingly any information sent to Luna Park Sydney by email is transmitted at your own risk. Nevertheless, once Luna Park Sydney receives your e-mail, the company will take reasonable steps to preserve the security of such information.

 

Intellectual Property Rights

The material contained on this website is protected by copyright. You must not by any means or in any form adapt, reproduce, store, distribute, print, display, publish or create derivative works from any part of this website or commercialise any information, products or services obtained from any part of this website without our written permission

 

External Sites

Luna Park Sydney makes no warranties and accepts no liability in relation to material contained on external sites, including out of date product pricing information. Links to external sites are meant for the convenience of website users and should not be construed as any endorsement, approval, recommendation or preference by Luna Park Sydney of the owners or operators of the external site, or of any information, products or services referred to on the external sites unless expressly indicated on this website.

 

Prices

All prices are in $AUD and inclusive of GST. Prices can change and Luna Park Sydney's latest price is always displayed on the Luna Park Sydney website and not any third party websites.

 

General

Luna Park Sydney accepts no liability for any failure to comply with these terms and conditions where such failure is due to circumstances beyond our reasonable control. If Luna Park Sydney waives any rights available to the company under these terms and conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.

If any of these terms and conditions are held to be invalid, unforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force.

These terms and conditions are governed by the laws in force in the State of New South Wales. You agree to submit to the exclusive jurisdiction of the Courts of that jurisdiction.