Terms & Conditions

  • Luna Park Disclosure - Amusement Park Ticket Website Sales

    “Before purchasing my ticket I read and understood the Terms and Conditions, Risk Warning and Waiver and Privacy Policy. In particular, I understand and agree to the following:


    1. Luna Park opening hours and available amusements/rides may change.

    2. My personal information and data may be disclosed to services providers, contractors or professional advisers who provide services to Luna Park.

    3. There are risks of injury to myself and my property by using the amusements/rides. Luna Park is not responsible for any injury suffered by me or my property.

    4. Luna Park’s liability is limited for any:

    a. physical or mental injury;
    b. the existence, aggravation, acceleration or recurrence of any condition or any harm; or
    c. any disadvantage or harm caused.

    5. I release and indemnify Luna Park from any claims:

    a. I may have arising from or in connection with my use of Luna Park or its amusements/rides on any basis whatsoever; or
    b. in relation to any loss or damage caused by the use of the Luna Park website.

    6. That Luna Park’s liability is limited to the total price paid for the purchase of products or services.”

  • Returns and Refunds

    To the extent permitted by law, and without limiting the application of Australian Consumer Law and the Consumer Guarantees, no refunds, credits or replacements will be given if Luna Park Sydney's operating hours vary from those advertised (for reasons including but not limited to adverse weather or private functions); any rides or sideshow games are closed for any reason (including but not limited to maintenance or repair); if you have changed your mind about the ordered products; and/or if you make an incorrect choice.

    No Luna Park Sydney product may be onsold for any reason. Any onsold product may be refused when presented at Luna Park Sydney for redemption.

  • E-Tickets

    An e-ticket will be issued in PDF form at 10am the day prior to the ticket/session date, to the email address nominated during the purchase process. An e-ticket is valid for the one of the products listed below, and will be marked thus in the 'Ticket Type' field. Additional charges may apply at the Ticket Box for ticket exchange or upgrade. Please check the operating calendar as operating days and times do change.

    Please bring a copy of your e-ticket to present at a Luna Park Sydney Ticket Booth for redemption. Display on a smartphone or tablet is acceptable. Valid photo ID and the purchasing credit card may be required upon redemption. All intended users of the products purchased must be present at the Ticket Booth at the time of redemption, for height measurement and wristband application. E-tickets are not valid in conjunction with any other offer, such as discount vouchers.

    Tickets, Annual Passes and gift cards purchased for Luna Park Sydney will not be valid if onsold.  Any product purchased from a non-authorised point of sale ( Wechat, Facebook, Gumtree etc) will not be valid for redemption.

  • Product Information

    Luna Park Sydney makes all efforts to ensure all prices and product information on our website are correct. Luna Park Sydney takes no responsibility for any incorrect information that may be published on the Luna Park website, and has the right to refuse any order arising from a mistake.

    By purchasing a Luna Park product you acknowledge that you have read and understood the product Terms and Conditions.

    Specific terms and conditions apply to each product. These can be found below. These specific terms and conditions form part of the Luna Park Sydney Terms and conditions and may be updated from time to time.

  • Covid Safe Health Declaration

    By purchasing a Luna Park Sydney ticket you agree to the following:

    Whilst there are ongoing restrictions in place in relation to COVID-19 issued by NSW Government, Luna Park Sydney has the following COVID-19 specific requirements in relation to patrons coming on site.

    All patrons must agree to comply with the current Public Health Orders that apply to Luna Park Sydney, these may include but are not limited to the following:

    • Checking in using the Service NSW QR Code or advise Staff if unable to do so contact details can be recorded manually.
    • Wearing a mask if required by current Public Health Orders.
    • Showing proof of full vaccination for COVID-19 if required by current Public Health Orders.
    • Complying with all quarantine or self isolation requirements for local and international travel as required by Public Health Orders.
    • Confirming that I do not currently have COVID-19.
    • Confirming I am not showing any signs and symptoms of COVID-19 being fever (above 37.5 degrees Celsius), flu like symptoms, coughing, sore throat or headache.
    • Confirming I am not required to self isolate due to contact with a person who has tested positive for COVID-19.
    • Confirming I will follow good hygiene practices while onsite.

    Department of Health classification of Entertainment and Major Recreational Facilities (Amusement Park) means that Luna Park Sydney must comply with the additional requirements for high-risk venues.  This has specific conditions for people travelling from overseas or who have recently had COVID-19 or contact with an individual who has had COVID-19.  Please refer to the government website for detail or contact our team for further information. Public Health Orders and restrictions - COVID-19 (Coronavirus) (nsw.gov.au)

  • Annual Pass Terms and Conditions

    A Luna Park Sydney Annual Pass is available for purchase, unless 'SOLD OUT', at lunaparksydney.com ('online'). Tickets, Annual Passes and gift cards purchased from Luna Park Sydney will not be valid if onsold. Any product purchased from a non-authorised point of sale (WeChat, Facebook, Gumtree etc.) will not be valid for redemption.

    DISCLAIMER

    The rides/amusements in Luna Park are designed for use by participants who meet the displayed height and health requirements.

    The amusements/rides are recreational activities and there are risks of injury to participants and their property. By using or engaging in a ride/amusement you accept these risks and agree that the owners, operators and landlords do not have or accept any liability for any injury suffered as a result of you accepting these risks.

    Parents or Guardians must evaluate these risks before allowing persons in their control to use or engage in any ride or amusement.

    Use of any ride or amusement is restricted for Guests with certain physical and/or medical conditions. Please check the signage at the entrance to the ride for applicable restrictions. This is a risk warning given pursuant to Section 5M of the Civil Liability Act 2002.

    ENTITLEMENTS

    A Luna Park Sydney Annual Pass entitles the holder (a pass holder) to a single Day Pass, once per day, on any valid entry day for the period specified on the Annual Pass, from the date of e-ticket redemption (online).

    A valid entry day is any day the Park is accessible by the General Public where Park capacity set by Luna Park Sydney Management has not been reached. Luna Park Sydney does not operate on every day of the year and as such, does not take responsibility for a misinterpretation of Opening Hours.

    In order to access Park rides on a valid entry day, a valid Pass holder must login to their Annual Pass holder account at lunaparksydney.com and reserve a date of entry. Available dates, trading hours are subject to blockouts, restricted and modification by the capacity of Park and may be restricted by the number of pass holders allowed to enter on that day.

    Pass holders may reserve a maximum of one entry date at a time and can only have one entry date reserved in total. Once that entry date pass has been redeemed or the date passed, a pass holder may reserve a new entry date.

    A pass holder must have his/her valid Annual Pass in hand and an LPS approved photo on file with Luna Park Sydney for access to rides to be granted.

    A Day Pass is a unique wristband that is non-refundable to the extent permitted by law, not transferable between individuals, valid for the Date of Issue only and void if not securely attached to the Guest's wrist at all times. The wristband is activated and issued from a Luna Park Ticket Box at the time of purchase/e-ticket redemption. A Day Pass is sold subject to the Luna Park Sydney Rides Regulations.

    Annual Passes are not valid for private special events, specials, ticketed events or events that require a separate admission, and are subject to Blockout Dates. Blockout Dates include, but are not limited to events such as Halloscream, New Year’s Eve, and other special events that occur outside normal Park operating hours Annual Pass. See the ‘Benefits’ section of these terms for more information.

    Additional pass holder benefits apply to specific Annual Pass products. See the ‘Benefits’ section of these terms for more information. Not all benefits apply to all Annual Pass products. It is the responsibility of the pass holder to check their entitlements before purchase.

    Annual Passes do not guarantee ride and attraction access (especially during high attendance periods). Restrictions apply including, but not limited to, capacity constraints and closures.

    Rides, services, entertainment and attractions may change operating hours, close temporarily, or may otherwise change or be discontinued without notice and without liability and does not entitle a pass holder to any refund, credit or replacement.

    A pass holder assumes the inherent risks associated with the operation of all rides and attractions and should read and obey all safety signage, instructions and rules. A pass holder must abide by any rules and regulations applicable to Luna Park Sydney or to the use of the Annual Pass as announced by Luna Park Sydney from time to time.

    Luna Park Sydney is not responsible for lost, damaged or stolen property.

    An Annual Pass is not transferable, cannot be sold, cannot be given to anyone else to use inclusive of family and friends, is not redeemable for cash and cannot be used with any other offer, discount or product. Additionally, Annual Passes may not be used for commercial purposes and are void if altered or misused.

    Photocopies, photos and reproductions of an Annual Pass will not be accepted.

    Owning a valid Annual Pass Holders does not secure a caregiver/ accompanying guest entry at no charge into the park should the Park be operating with limited capacity, under revised conditions, special events or to an exclusive annual pass holder event.

    ACTIVATION

    An Annual Pass purchased online will have a 14-day grace period prior to the pass automatically activating and commencing the 12 months validity period. If the Pass holder presented the online voucher at the Luna Park Annual Pass Membership desk prior to the end of the grace period, the pass will commence the validity period from the date. The voucher must be presented within this period at Luna Park Sydney and exchanged for an Annual Pass Card.

    The pass holder must be present at the time of exchange and must abide by all other membership information gathering processes.

    MEMBERSHIP INFORMATION

    Personal data for each pass holder must be completed in Park on the same day of purchase or redemption of e-tickets. As a condition of purchase, guests must provide the following: a. their first name and surname b. their date of birth c. a contact telephone number; and d. a contact email address Incomplete personal data will not be accepted, and the associated membership will not be created.

    When collecting an Annual Pass purchased online, the pass holder must be present at the Luna Park Annual Pass Desk in order for the membership photo to be captured.

    Each pass holder must follow Luna Park Sydney's procedures to have a photo associated with his/her Annual Pass in Luna Park Sydney's files for identification purposes. Photo capture procedures include removal of any hats, sunglasses or other obscuring accessories and ensuring no additional individuals are present in the background of the photo.

    Photos on file for active pass holders must be periodically updated with current photos. Photos must be replaced every 12 months for children under the age of 18 and every 3 years for adults. Further identification may be required upon request.

    LOSS, REPLACEMENT OR CANCELLATION

    All Annual Pass Cards remain the property of Luna Park Sydney.

    If an Annual Pass is lost or stolen, the pass holder is asked to report the situation to Luna Park Sydney Guest Relations at the Guest Relations Desk, by contacting Guest Relations at (02) 9922 6644 or submitting an online enquiry.

    A non-refundable fee of ten dollars ($10.00) is required to replace or re-issue an Annual Pass Card if it is unable to be presented for access to rides. No rides will be accessed without the presentation of a valid Annual Pass Card.

    Luna Park Sydney reserves the right to cancel, suspend or revoke any Annual Pass or deny ride access to any pass holder at any time for any reason. Cancellation, suspension or revocation of an Annual Pass membership will result in the cancellation, suspension or revocation of the member benefits associated with the Annual Pass.

    An Annual Pass that is discovered to have been purchased through illegal methods will be cancelled without compensation.

    BENEFITS

    Additional benefits are available to Annual Pass holders as per the below terms. Not all benefits apply to all Annual Pass products. It is the responsibility of the pass holder to check their entitlements before purchase.

    A pass holder must present a valid Annual Pass, valid photo identification and valid, intact and attached wristband prior to purchases to receive any applicable benefits and discounts. Benefits and discounts are non-transferable and may not be combined with any other offer or promotion. Such benefits and discounts are for personal use only and may not be used to obtain or purchase items or services with the intent to resell such items or services.

    Applicable benefits and discounts are subject to change at any time, without notice. Benefits and discounts are determined solely by Luna Park Sydney and may be valid only at select locations. Applicable benefits are not valid in conjunction with any other offer, discount or product other than those stated in the individual benefit terms.

    An Annual Pass is subject to additional charges unless otherwise advised for entry into any concerts or special events taking place at Luna Park Sydney, or any other event as determined by Luna Park Sydney from time to time in its sole discretion.

    Specific terms and conditions related to current benefits may be found below:

    A 1-year Annual Pass ($199) pass holder purchased after 01 April 2021 is entitled to:

    Opportunity to be the first to purchase tickets to special events presented by Luna Park - Pass holders will receive communications inviting them to purchase tickets to any special events presented by Luna Park Sydney up to 48 hours before other database members and the general public. Pass holders may forward this communication to family and friends and are not obliged to take part in the advertised events. Annual Passes will not be valid at the promoted Special Events and Luna Park Sydney will not be required to reiterate these conditions in all Special Event pre-purchase communications.

    Access to Luna Perks Plus – premium membership to the Luna Park loyalty program - Pass holders will be automatically subscribed to the Luna Perks Plus program. Pass holders may receive benefits that include access to redeem Unforgettable experiences, early-bird access to special events presented by Luna Park, Luna Perks discount offers. Offers and experiences will vary and are at the discretion of Luna Park Sydney. Pass holder will receive the benefits allocated to the Luna Perks plus member. See Luna Perks loyalty program for details.

    EXISTING ANNUAL PASS HOLDERS

    All existing Annual Pass Holders (1 year, 1 year Gold, 3 year or 5 year) active as of 1 April 2021 will remain under the terms and conditions agreed to at the time of purchase. Pass holders may request these terms and conditions by emailing tickets@lunaparksydney.com. If an existing Annual Pass Holder upgrades to a new 1-year Annual Pass ($199), extending their existing annual pass validity, after 1 April 2021 the updated terms and conditions including benefits will supersede the original terms and conditions.

    COMMUNICATION

    The collection, use and disclosure of personal information otherwise provided in connection with this Promotion is governed by the Luna Park Sydney Privacy Policy available at lunaparksydney.com/privacy-policy.

    The information provided by Guests will be used by Luna Park Sydney for the purpose of conducting the Annual Pass Program. Luna Park Sydney may disclose personal information to its contractors and agents to assist in conducting this program or communicating with Guests.

    By purchasing an Annual Pass, a pass holder consents to subscribe to email communication from Luna Park Sydney. A pass holder may receive important operational updates, special offers and other information from Luna Park Sydney and its associated business streams about their events, products, services and discounts.

    From time to time, Luna Park Sydney may suggest alternate subscriptions to a pass holder, related to both Luna Park Sydney and its other business streams. It is the Guest's sole decision as to whether these additional subscriptions are activated.

    All terms, conditions and benefits including, but not limited to, admission privileges, Blockout Dates, prices, benefits and discounts are subject to restrictions, availability and change or cancellation without notice at any time.

  • Day Pass Session Ticket Terms and Conditions

    A Luna Park Sydney Day Pass Session Ticket is available for purchase, unless ‘SOLD OUT’, at lunaparksydney.com (‘online’). Products purchased from Luna Park Sydney will not be valid if on-sold. Any product purchased from a non-authorised point of sale including (WeChat, Facebook, Gumtree etc.) will not be valid for redemption.

    All Guests require a ticket to enter, except Guests who are under 2 years of age AND under 85 centimetres in height (as determined by Luna Park Sydney).

    DISCLAIMER

    The rides/amusements in Luna Park are designed for use by participants who meet the displayed height and health requirements.

    The amusements/rides are recreational activities and there are risks of injury to participants and their property. By using or engaging in a ride/amusement you accept these risks and agree that the owners, operators and landlords do not have or accept any liability for any injury suffered as a result of you accepting these risks.

    Parents or Guardians must evaluate these risks before allowing persons in their control to use or engage in any ride or amusement.

    Use of any ride or amusement is restricted for Guests with certain physical and/or medical conditions. Please check the signage at the entrance to the ride for applicable restrictions. This is a risk warning given pursuant to Section 5M of the Civil Liability Act 2002.

    CONDITIONS OF PURCHASE

    A Luna Park Sydney Day Pass Session Ticket entitles the holder entry into Luna Park Sydney for the date and time specific session as indicated on the ticket only.

    Tickets can only be purchased by the credit card holder. A valid residential address must be provided at the time of booking. PO Boxes or Locked Bags are not accepted as billing addresses.

    All guests regardless of age or willingness to access rides or attractions, will be required to purchase a valid Day Pass Session ticket. All Guests who are 2 and above or 85 centimetres or over in height, as determined by Luna Park Sydney, will require a ticket for entry.

    A Day Pass Session Ticket is a unique ticket and is non-refundable to the extent permitted by law, and valid for the specific date and time indicated on the ticket only. A change of personal plans does not warrant a refund or exchange.

    Rides, services, entertainment and attractions may change operating hours, close temporarily, or may otherwise change or be discontinued without notice and without liability and does not entitle a Day Pass Session Ticket holder to any refund, credit or replacement.

    A Day Pass Session Ticket holder assumes the inherent risks associated with the operation of all rides and attractions and should read and obey all safety signage, instructions and rules.

    A Day Pass Session Ticket holder must abide by any rules and regulations applicable to Luna Park Sydney or to the use of the Day Pass Session Ticket as announced by Luna Park Sydney from time to time.

    Luna Park Sydney management reserves the right to refuse admission and, in such event, will not refund the Day Pass Session Ticket. Guests at Luna Park are to have their Day Pass Session Ticket on their person at all times.

    A Day Pass Session Ticket is not transferable, cannot be sold, is not redeemable for cash and cannot be used with any other offer, discount or product. Additionally, Day Pass Session Tickets are void if altered or misused. Photocopies, photos and reproductions of a Session tickets will not be accepted.

    On entry to Luna Park Sydney and validation of a Day Pass Session Ticket, a unique wristband will be issued that is non-refundable, not transferable between individuals, valid for the Date of Issue only and void if not securely attached to the Guest's wrist at all times. The wristband is activated and issued from a Luna Park Ticket Box at the time of purchase/e-ticket redemption.

  • Flexi-Pass Ticket Terms and Conditions

    A Luna Park Sydney Flexi Pass is available for purchase, unless ‘SOLD OUT’, at lunaparksydney.com (‘online’). Products purchased from Luna Park Sydney will not be valid if on-sold. Any product purchased from a non-authorised point of sale including (WeChat, Facebook, Gumtree etc.) will not be valid for redemption.

    All Guests require a ticket to enter, except Guests who are under 2 years of age AND under 85 centimetres in height (as determined by Luna Park Sydney).

    CONDITIONS OF PURCHASE

    A Luna Park Sydney Flexi Pass entitles the pass holder to change or modify their booking up until 6am the day prior to the original booking date.

    Flexi Passes are valid for a period of 180 days from the date of purchase. No further extensions will be granted after this period expires.

    Flexi Pass holders will be required to log into their Luna Park Sydney Online Account (at www.lunaparksydney.com) to modify their bookings online only.

    If a Flexi Pass date is not transferred in the time frame stated above, the Flexi Pass will expire after the original session time and not be valid for transfer or modification.

    Flexi Passes are not valid for use during Special Events or Luna Park Sydney Black Out dates.

    A Flexi Pass is a non-refundable to the extent permitted by law, and valid for the 180-day period as specified above. A change of personal circumstance or plans does not warrant a refund.

    Tickets can only be purchased by the credit card holder. A valid residential address must be provided at the time of booking. PO Boxes or Locked Bags are not accepted as billing addresses.

    All guests regardless of age or willingness to access rides or attractions, will be required to purchase a valid Day Pass Session ticket. All Guests who are 2 and above or 85 centimetres or over in height, as determined by Luna Park Sydney, will require a ticket for entry.

    Rides, services, entertainment and attractions may change operating hours, close temporarily, or may otherwise change or be discontinued without notice and without liability and does not entitle a Flexi Pass holder to any refund, credit or replacement.

    A Flexi Pass Ticket holder assumes the inherent risks associated with the operation of all rides and attractions and should read and obey all safety signage, instructions and rules.

    A Flexi Pass Ticket holder must abide by any rules and regulations applicable to Luna Park Sydney or to the use of the Day Pass Session Ticket as announced by Luna Park Sydney from time to time.

    Luna Park Sydney management reserves the right to refuse admission and, in such event, will not refund or exchange the Flexi Pass. Guests at Luna Park are to have their Flexi Pass ticket on their person at all times.

    A Flexi Pass is not transferable, cannot be sold, is not redeemable for cash and cannot be used with any other offer, discount or product. Additionally, Flexi Pass Tickets are void if altered or misused. Photocopies, photos and reproductions of a Session tickets will not be accepted.

    On entry to Luna Park Sydney and validation of a Flexi Pass ticket, a unique wristband will be issued that is non-refundable, not transferable between individuals, valid for the Date of Issue only and void if not securely attached to the Guest's wrist at all times. The wristband is activated and issued from a Luna Park Ticket Box at the time of purchase/e-ticket redemption.

    DISCLAIMER

    The rides/amusements in Luna Park are designed for use by participants who meet the displayed height and health requirements.

    The amusements/rides are recreational activities and there are risks of injury to participants and their property. By using or engaging in a ride/amusement you accept these risks and agree that the owners, operators and landlords do not have or accept any liability for any injury suffered as a result of you accepting these risks.

    Parents or Guardians must evaluate these risks before allowing persons in their control to use or engage in any ride or amusement.

    Use of any ride or amusement is restricted for Guests with certain physical and/or medical conditions. Please check the signage at the entrance to the ride for applicable restrictions. This is a risk warning given pursuant to Section 5M of the Civil Liability Act 2002.

  • Disclaimer

    1. The rides/amusements in Luna Park are designed for use by participants who meet the displayed height requirements.
    2. The amusements/rides are recreational activities and there are risks of injury to participants and their property. By using or engaging in a ride/amusement you accept these risks and agree that the owners, operators and landlords do not have or accept any liability for any injury suffered as a result of you accepting these risks.
    3. Parents or Guardians must evaluate these risks before allowing persons in their control to use or engage in any ride or amusement.
    4. Use of any ride or amusement is restricted for Guests with certain physical and/or medical conditions. Please check the signage at the entrance to the ride for applicable restrictions.

    This is a risk warning given pursuant to Section 5M of the Civil Liability Act 2002.

  • Risk Warning and Waiver

    I acknowledge, agree and understand my activities at, and my use of, Luna Park Sydney for my own enjoyment and leisure and is entirely recreational.

    Risk Warning pursuant to section 5M of the Civil Liability Act

    I acknowledge, agree and understand that:

     1. I have been warned that I am at risk of suffering personal injury arising from or in connection with my activities at, and my use of, Luna Park Sydney. The risk of personal injury extends to, physical or mental injury (including aggravation, acceleration or recurrence of any  physical or mental injury) including but not limited to friction burns, whiplash, abrasions, bruising, damage to teeth, muscular injury, motion sickness, splinters, loss of consciousness, and broken bones together with soft tissue injuries generally.

    2. The risk of personal injury that I may suffer may arise from or be connected to:

      1. contact or collision with the surface of the ride;
      2. contact or collision with another patron;
      3. The movement of the ride (sudden or otherwise);
      4. weather conditions including rain, wind, lightning, heat and cold;
      5. slipping and tripping on floor surfaces;
      6. the acts and/or omissions (including negligent acts and/or omissions) of other patrons at Luna Park Sydney;
      7.  incorrect use of rides;
      8. failure to follow instructions in relation to participation on a ride; and
      9. the unforeseen failure or malfunction of rides.

    3.  I accept and acknowledge all risks identified above voluntarily and at my own risk. 

    4. I acknowledge that the assumption of risk and warning above constitutes a ‘risk warning’ in respect of all rides and activities at Luna Park Sydney for the purpose of section 5M of the Civil Liability Act 2002 (NSW).

    WAIVER

    General waiver

    4. To the fullest extent permitted by law, I agree to waive all my rights in respect of any liability for any Claim against Luna Park, including for any liability:

    1. for breach of contract (including any express or implied warranty that any recreational services will be provided with due care and skill); or
    2. for negligence;

    arising from, or in connection with, my attendance at and use of Luna Park Sydney.

    Waiver in relation to recreational services to which the Australian Consumer Law applies

    I acknowledge that:

    1.  it is possible for a supplier of recreational services to ask me to agree that the statutory guarantees under the Australian Consumer Law (ACL) (which is Schedule 2 of the Competition and Consumer Act 2010 Cth), do not apply to me;
    2. I agree to waive my right to sue Luna Park Sydney (should either be deemed a supplier for the purposes of the ACL) because the recreational services (as that term is defined in the Competition and Consumer Act 2010 (Cth) were not performed in accordance with the statutory guarantees, in particular the guarantees as to due care and skill and as to fitness for a particular purpose, are excluded; and
    3. the waiver of my rights in clause 9(b) above is limited to liability for:
      1. physical or mental injury (including the aggravation, acceleration, or recurrence of such injury) to me;
      2. the coming into existence, the aggravation, acceleration or recurrence of any other condition, circumstance, occurrence, activity, form of behaviour, course of conduct or state of affairs;
      3. that is or may be harmful or disadvantageous to me; or
      4. that may result in harm or disadvantage to me.

    The above waiver of my rights in relation to the statutory guarantees does not apply to reckless conduct (as defined in the ACL) of Luna Park Sydney in supplying any recreational services (in the event either is deemed to be a supplier).

    Release and Indemnity

    To the fullest extent permitted by law, I:

    1. release and will release Luna Park Sydney from all Claims that I may have or may have had but for this release arising from or in connection with my use of Luna Park Sydney;
    2. indemnify and will keep indemnified Luna Park Sydney in respect of any Claim by any other person:
    3. arising from or in connection with my participation in any activities at, or use of, Luna Park Sydney;
    4. against Luna Park Sydney in respect of any injury loss or damage arising out of or in connection with my failure to comply with any rules and/or directions from Luna Park Sydney regarding use of Luna Park Sydney’s facilities and attractions.

    Save that the above releases and indemnities shall not apply to the extent that the loss, damage or injury that is the subject of the Claim is caused or contributed to by the grossly negligent act or omission of Luna Park Sydney.

  • Our Liability

    Luna Park Sydney shall not be liable in contract or in tort for any loss or damage suffered and consumer rights are limited to those set out in these Terms and Conditions and under statute.

    Luna Park Sydney does not accept responsibility for any loss or damage however caused (including through negligence) which you may directly or indirectly suffer in connection with your use of this website or any linked website, nor to accept any responsibility for any such loss arising out of the use of or reliance on information contained on or accessed through this website.

    To the extent permitted by law our total liability herein in respect of each event or series of connected events shall not exceed the total price paid for the purchase of products and/or services under these Terms and Conditions.

    The Customer shall indemnify Luna Park Sydney and keep Luna Park Sydney fully and effectively indemnified against any loss of or damage to any property or injury to or death of any persons caused by any negligent act or omission or wilful misconduct of the customer, its employees, agents or sub-contractors or by any breach of its contractual obligations arising out of these Terms and Conditions.

    To the extent permitted by law, Luna Park Sydney and customer agree that Luna Park Sydney will not be liable for products not being available for use, or for data or software which is lost, corrupted, deleted or altered. Luna Park Sydney shall not be liable to the customer for any incidental, indirect, special or consequential damages, loss of opportunity, loss of revenue, loss of profit or anticipated profit, loss of business, loss of contracts, loss of goodwill, loss arising out of business interruption, loss arising out of or in connection with pollution of contamination arising out of or in connection with the purchase, use or performance of Products or services, even if Luna Park Sydney has been advised of their possibility.

    Unfortunately no data transmission over the internet can be guaranteed as totally secure. Whilst Luna Park Sydney strives to protect such information, Luna Park Sydney does not warrant and cannot ensure the security of any e-mail which you transmit to them. Accordingly any information sent to Luna Park Sydney by email is transmitted at your own risk. Nevertheless, once Luna Park Sydney receives your e-mail, the company will take reasonable steps to preserve the security of such information.

  • Intellectual Property Rights

    The material contained on this website is protected by copyright. You must not by any means or in any form adapt, reproduce, store, distribute, print, display, publish or create derivative works from any part of this website or commercialise any information, products or services obtained from any part of this website without our written permission.

  • External Sites

    Luna Park Sydney makes no warranties and accepts no liability in relation to material contained on external sites, including out of date product pricing information. Links to external sites are meant for the convenience of website users and should not be construed as any endorsement, approval, recommendation or preference by Luna Park Sydney of the owners or operators of the external site, or of any information, products or services referred to on the external sites unless expressly indicated on this website.

  • Prices

    All prices are in $AUD and inclusive of GST. Prices can change and Luna Park Sydney's latest price is always displayed on the Luna Park Sydney website and not any third party websites.

  • General

    Luna Park Sydney accepts no liability for any failure to comply with these terms and conditions where such failure is due to circumstances beyond our reasonable control. If Luna Park Sydney waives any rights available to the company under these terms and conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.

    If any of these terms and conditions are held to be invalid, unforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force.

    These terms and conditions are governed by the laws in force in the State of New South Wales. You agree to submit to the exclusive jurisdiction of the Courts of that jurisdiction.

  • Conditions of Entry

    1. Luna Park Sydney is a Licensed Premises and as such anyone entering are bound by the requirements of the Liquor Act 2007.
    2. Smoking is permitted only in designated areas.
    3. Professional, commercial, staged or organised photography or video recording is not permitted without prior authorisation.
    4. Tripods, lighting, other standalone ancillary photography or video equipment is not permitted.
    5. Any type of activity or item that may impact on other Guests safety or enjoyment of the Park is not permitted.
    6. The Park and surrounding areas are under 24-hour CCTV surveillance.
    7. Intoxicated persons will not be permitted entry.
    8. Liquor may not be brought onto or taken off the premises, and checking procedures may be applied to prevent this.
    9. It is an offence to purchase liquor for (or supply liquor to) minors.
    10. Guests who are intoxicated, argumentative, quarrelsome, aggressive or disorderly will be removed from the Premises.
    11. Bags larger than an A4 piece of paper will not be permitted, waist/bum bags are recommended. Any personal items must stay with the owner at all times and not be left unattended. Very limited locker facilities available throughout the park. Fees apply. Prams are permitted.
    12. External food and beverage items are prohibited from entry to Luna Park. Baby food exempt. Any Guest with dietary requirements must contact Luna Park for information.
  • Party Bookings

    Go Wild and Just for Fun Birthday Party Bookings

    The cut-off date for increases to guest numbers is no later than 3pm Wednesday before your party weekend. Full payment is required for each additional item. Payment is made online at checkout with by one of the following payment methods; Visa, Mastercard, American Express or Union Pay.

    On the day you will collect your ride wristbands from the Front Ticket Box who will have them ready and waiting for you when you arrive.

    Currently the park is a gated venue due to COVID capacity restrictions and all guest will require a valid ticket to enter. You can pre-purchase regular Unlimited Rides passes at a discounted price for addition guests to enjoy!  Kids can go nuts on rides both before and after the set lunch reservation time within the park operating session. The groups booking team will be able to confirm the park session operating times for your booked date. If you would like other guests to join your party, we recommend you buy them a rides pass plus food and beverage voucher so they too can have a reserved seat at your party. You can drop your cake off at the party venue and the host will store it for you until your lunch reservation time. Leftover cake needs to be taken away as we are unable to store.

    Funny weather simply means shorter queues! Rain or shine the party will go ahead as planned. Generally, most attractions stay open during wet weather. The party venue is indoors and there are plenty of indoor rides & activities like Coney Island and Dodgem City. Luna Park is unable to issue any refunds however we can postpone the party if advised before COB the Thursday prior to the party.

    Luna Park can cater for guests with all sorts of dietary requirements, allergies and sensitivities with a minimum of 7 days notice. If you would like more info on the menu options, send an email to groups@lunaparksydney.com or call (02) 9033 7538.

    It is important to note that while everything possible is done to provide a safe environment for parties, all responsibility falls with the parent/carer of the children at all times.

    TERMS AND CONDITIONS

    • A minimum requirement of 10 full paying party guests (including birthday child) per booking.
    • The cut-off date for increases to guest numbers is no later than 3pm Wednesday before your party weekend.
    • You will receive a booking confirmation email from our Group Bookings Team once payment is processed. Payment is non-refundable. Luna Park is unable to issue any refunds however we can postpone the party if advised before COB the Thursday prior to the party.
    • Each party booking of ten receives two free accompanying adult passes for supervising parents. Due to Work, Health & Safety policies we must monitor the number of guests attending the party venue and park, so you will need to advise your final numbers by the Wednesday prior your party. To ensure entry for all additional adults guests within the venue and park, they must purchase a rides pass and a food & beverage vouchers in advance.
    • Please note that while a coordinator is in the party venue for your assistance, we do not provide direct supervision of each table or of children while in the park.
    • Booked parties have only a 1 hour reserved section in the party venue as the venue is also open to the general public. Lunch will be served within the booked lunch time slot.
    • Party games are not provided, all the fun of the park is waiting for you outside! All responsibility falls with the parent/carer of the children at all times.
    • Bad language, bullying and inappropriate behaviour will not be tolerated in the party venue and park.
    • Animals are prohibited to enter Luna Park Sydney (except for care animals)
    • Table scatters, confetti, balloons and external party decorations are prohibited in the party venue and park.
    • Outsourced characters or performers are prohibited from entering Luna Park Sydney.
    • Once your party has finished in the party venue, please take your personal belongings with you.
    • Parents of birthday child may bring their own cake and lolly bags into the party venue. Please remember to take your leftover cake as Health Regulations require Luna Park Sydney to dispose of any leftovers.
    • Food not purchased from Luna Park outlets is strictly prohibited in the party venue. We can provide a suitable meal for guests with dietary requirements, allergies and sensitivities with a minimum of 7 days notice. If you would like more info on the menu options, send an email to groups@lunaparksydney.comor call (02) 9033 7538.
    • Funny weather simply means shorter queues! Rain or shine the party will go ahead as planned. Generally, most attractions stay open during wet weather. The party venue is indoors and there are plenty of indoor rides & activities like Coney Island and Dodgem City. Luna Park is unable to issue any refunds, however we can postpone the party if advised before COB the Thursday prior to the party.
    • Retail vouchers are not transferable, valid for date of issue only and any remaining amounts forfeited.
    • Ride passes are not transferable, valid for date of issue only, void if not securely attached to guest’s wrist, sold subject to Luna Park Sydney Rides Regulations and no refunds will be given.
    • Game vouchers are not transferable, valid for date of issue only and any remaining amounts forfeited.
    • Luna Park Sydney (LPS) shall be entitled to terminate this Party Booking at any time where LPS is unable to fulfil its obligations under this Party Booking as a result of circumstances beyond its control including without limitation an act of God, fire, flood, riot, civil commotion or action of any Governmental authority. LPS shall not have any liability to the Organisation whatsoever as a result of such termination except that LPS shall refund to the Organisation any part of the Total Fees paid by the Organisation under this Party Booking prior to the date of termination to the extent that they relate to the use or occupation of the Park or the provision of Catering Services after the date of termination.
    • These Terms & Conditions set out the entire agreement and understanding of the parties.

    Luna Park Management reserves the right to refuse entry or request a patron who is not complying with the Terms & Conditions to leave the premises. Proceeding with the party payment means you understand and agree to the above Terms & Conditions.

    Park Explorer Birthday Package Bookings

    The cut-off date for increases to guest numbers is no later than 3pm Wednesday before your party weekend. Full payment is required for each additional item. Payment is made online at checkout with by one of the following payment methods; Visa, Mastercard, American Express or Union Pay.

    On the day you will collect your ride wristbands from the Front Ticket Box who will have them ready and waiting for you when you arrive.

    Currently the park is a gated venue due to COVID capacity restrictions and all guest will require a valid ticket to enter. You can pre-purchase regular Unlimited Rides passes at a discounted price for addition guests to enjoy!  Kids can go nuts on rides within the park operating session. The groups booking team will be able to confirm the park session operating times for your booked date. You can drop your cake off at Hungry Horse party for storage until required. Leftover cake needs to be taken away as we are unable to store.

    Funny weather simply means shorter queues! Rain or shine the party will go ahead as planned. Generally, most attractions stay open during wet weather. There are plenty of indoor rides & activities like Coney Island and Dodgem City. Luna Park is unable to issue any refunds however we can postpone the party if advised before COB the Thursday prior to the party.

    Luna Park can cater for guests with all sorts of dietary requirements, allergies and sensitivities with a minimum of 7 days notice. If you would like more info on the menu options, send an email to groups@lunaparksydney.com or call (02) 9033 7538.

    It is important to note that while everything possible is done to provide a safe environment for parties, all responsibility falls with the parent/carer of the children at all times.

    TERMS AND CONDITIONS

    • A minimum requirement of 10 full paying party guests (including birthday child) per booking.
    • The cut-off date for increases to guest numbers is no later than 3pm Wednesday before your party weekend.
    • You will receive a booking confirmation email from our Group Bookings Team once payment is processed. Payment is non-refundable. Luna Park is unable to issue any refunds however we can postpone the party if advised before COB the Thursday prior to the party.
    • Due to Work, Health & Safety policies we must monitor the number of guests attending the park, so you will need to advise your final numbers by the Wednesday prior your party. To ensure entry for all additional adult guests within the park, they must purchase a rides pass. Food & beverage vouchers is option for additional guests.
    • Guests can redeem vouchers whenever they’re hungry at any of the retail outlets as table reservations are not required.
    • We do not provide direct supervision of children while in the park.
    • Bad language, bullying and inappropriate behaviour will not be tolerated in the park.
    • Animals are prohibited to enter Luna Park Sydney (except for care animals)
    • Table scatters, confetti, balloons and external party decorations are prohibited in the park.
    • Outsourced characters or performers are prohibited from entering Luna Park Sydney.
    • Parents of birthday child may bring their own cake and lolly bags into the park. Please remember to take your leftover cake as Health Regulations require Luna Park Sydney to dispose of any leftovers.
    • We can provide a suitable meal for guests with dietary requirements, allergies and sensitivities with a minimum of 7 days notice. If you would like more info on the menu options, send an email to groups@lunaparksydney.comor call (02) 9033 7538.
    • Funny weather simply means shorter queues! Rain or shine the party will go ahead as planned. Generally, most attractions stay open during wet weather. There are plenty of indoor rides & activities like Coney Island and Dodgem City. Luna Park is unable to issue any refunds, however we can postpone the party if advised before COB the Thursday prior to the party.
    • Retail vouchers are not transferable, valid for date of issue only and any remaining amounts forfeited.
    • Ride passes are not transferable, valid for date of issue only, void if not securely attached to guest’s wrist, sold subject to Luna Park Sydney Rides Regulations and no refunds will be given.
    • Game vouchers are not transferable, valid for date of issue only and any remaining amounts forfeited.
    • Luna Park Sydney (LPS) shall be entitled to terminate this Party Booking at any time where LPS is unable to fulfil its obligations under this Party Booking as a result of circumstances beyond its control including without limitation an act of God, fire, flood, riot, civil commotion or action of any Governmental authority. LPS shall not have any liability to the Organisation whatsoever as a result of such termination except that LPS shall refund to the Organisation any part of the Total Fees paid by the Organisation under this Party Booking prior to the date of termination to the extent that they relate to the use or occupation of the Park or the provision of Catering Services after the date of termination.
    • These Terms & Conditions set out the entire agreement and understanding of the parties.

    Luna Park Management reserves the right to refuse entry or request a patron who is not complying with the Terms & Conditions to leave the premises. Proceeding with the party payment means you understand and agree to the above Terms & Conditions.

  • 10% off Annual Pass Re-Launch Promotion - April 2021

    10% off Annual Pass Re-Launch Promotion (‘Promotion’) – add an additional one year validity to existing Annual Pass

    1. Promotion only valid for existing and active Annual Pass Holders as of 27th January 2021.
    2. Promotion is not available to new or inactive Annual Pass Holders.
    3. Promotion entitles the existing Annual Pass holder to one 10% off Annual Pass transaction where the 10% discount will apply to all Annual Pass purchased in that transaction.
    4. Promotion is valid for Annual Pass purchases between 1 April 2021 and 31 May 2021. EXTENDED UNTIL 30th June 2021
    5. Promotion will be extended to Annual Pass Holder via email to current email address on account. If no email address is recorded, offer will not be available until email address has been updated.
    6. An additional one year Annual Pass validity will be added to the existing Annual Pass validity as of 27th January 2021 after the purchase has been finalised.
    7. To accept the promotion, Annual Pass Holders must agree to the 2021 Annual Pass Holders terms and conditions as stated on lunparksydney.com/terms. These terms and conditions supersede all existing Annual Pass Holder terms and conditions. All previous Annual Pass holder benefits will no longer be valid.
    8. Promotion only valid for Annual Pass Holder purchases made online at lunaparksydney.com
    9. Promotion is offered as a Shopping Cart offer. Existing Annual Pass holders must log into their account and remain logged into their account during the purchase process. 10% discount is linked to the Annual Pass Holder account and will be automatically added during the checkout procedure.
    10. Luna Park reserves the right to change or remove the promotion at any time.
  • Halloscream 9

    22nd 23rd24th 28th 29th  30th  31st  October 2021

    IMPORTANT

    This event contains scary themes and is not recommended for children under the age of 14.

    Halloscream is a Special Event. Annual Passes are not valid to use for entry during this event. A Halloscream 9 General Admission e-ticket may be redeemed at Luna Park Sydney for a single entry to Halloscream 9 on one of the following evenings as indicated on the e-ticket in the Ticket Type field: 22nd 23rd24th 28th 29th  30th  31st  October 2021

    The entry date will be clearly indicated throughout the purchase process. Gates open at 5PM each night. Mazes and some attractions open at 6.15PM onwards. Please check the Luna Park Sydney website for closing times on your entry date.

    Halloscream 9 is not recommended for audiences under 14 years old due to the scary themes of the activations. However, Halloscream tickets are valid for all ages and all heights - it is at the parents / guardians' discretion whether they bring a child under the age of 14 to the event. A double dose vaccinated adult (18+) from the same household will be required to accompany those under 14 years of age, regardless of their vaccination status

    All children under Guests under 85cm may enter free of charge with a paying adult (18+). All guests 85cm tall or over must purchase a ticket to enter.

    All Guests who are 16 years of age and over must be double dose vaccinated and provide proof upon entry. Luna Park Sydney reserves it’s right to require evidence of proof of age

    All children under 16 years of age are required to be accompanied into the Park by a double dose vaccinated adult from the same household (18+ years) who is in possession of a valid ticket unless they are double dose vaccinated themselves. (note: the age recommendation of 14+ years for this event still applies – a double dose vaccinated adult from the same household will be required to accompany those under 14 years of age, regardless of their vaccination status) Luna Park Sydney reserves its right to require evidence of proof of age and proof of vaccination.

    All guests are required to have not attended a COVID-19 case location at the relevant date/time and are required  to comply with all relevant Public Health orders as indicated on NSW StateGovernment websites ( found here)  

    All ticket holders will be required to undergo a temperature check on entry and will be required to agree and accept the Luna Park Sydney Health Declaration found here by presenting their ticket to gain entry to the event

    At Entry, all guests will be required to Check-in using Service NSW QR codes provided. Names provided on tickets must be correct before being presented. Valid Photo ID is required. Details will be cross- referenced against tickets for authenticity before entry is permitted.

    All Event Tickets for this event are on suppressed printing and will not be emailed until closer to the event date. After purchase, patrons will receive a confirmation email ONLY. Tickets with this allocated delivery option will be emailed out at a nominated date, as a PDF, closer to the event.

    There will be no pass outs available for this event. Guests who disrupt other Guests enjoyment of the Park, mistreat the performers or behave in an inappropriate and/or aggressive manner will be removed from the Park without refund.

    Halloscream 9 is an outdoor all-weather event and will proceed on the advertised dates and at the advertised time in all weather conditions. Guests accept the risk that weather they consider unsatisfactory may occur on the event night

    All ticket sales are final. Tickets will not be exchanged, refunded or returned after purchase. Please treat your tickets like cash. Tickets are only refunded under the relevant NSW laws that protect the venue & ticket purchaser. A change in your personal plans or circumstances does not warrant a refund. Lost, stolen, damaged or defaced tickets will not be replaced. Tickets cannot be transferred to another person after redemption. Valid Photo ID and the purchasing credit card may be required upon redemption. 

     Luna Park Sydney reserves the right to add, withdraw or substitute artists and/or vary advertised programs, prices, dates and audience capacity.

    Items considered dangerous will not be permitted inside the venue and must be surrendered to staff upon entry. Surrendered items will be available for collection as you leave the event. Please note that all loose items and/or props are unable to be carried on most rides. Luna Park Sydney accepts no responsibility for lost, stolen or damaged items that are left unaccompanied. It may be a condition of entry that a search of person or possessions will be required at the time of entry to the venue.

    External food and drink and large bags are not permitted into the venue:  this includes including sealed water bottles. Refreshments are available for purchase in the venue. Bags larger than an A4 pierce of paper are not permitted entry. There are no lockers or cloaking facilities onsite.

    Each e-ticket must be exchanged for a badge and wristband at entry. Entry is the only point that badge will be issued. Badge must be worn securely throughout the event. A Halloscream ticket is sold subject to the Luna Park Sydney Rides Regulations. Height, age and health requirements apply to all attractions. Not valid in conjunction with any other offer.

    Full face costumed masks and make up are not permitted. For security purposes all Guests must be able to be identified, therefore full face masks and full face make-up that disguises a person’s facial identity are not permitted and may be asked to be removed by Luna Park security. Refunds will not be granted to those failing to comply with this requirement.

    Luna Park Sydney does not condone the on-selling of tickets. Event Tickets are ONLY to be purchased from the venue Luna Park Sydney and Authorized Third-Party Ticket Sellers, any activity beyond these legitimate channels will be deemed invalid and will NOT be accepted at entry - this includes and is not restricted to any tickets purchased from Wei Chat or Viagogo. 

    Face Masks and personal face coverings are compulsory attire in Halloscream Mazes and indoor areas and must be worn at all times.

    DISCLAIMER

    Voluntary participation and recreational nature of activity

    1. I acknowledge, agree and understand my activities at, and my use of, Luna Park Sydney for my own enjoyment and leisure and is entirely recreational.

    Risk Warning pursuant to section 5M of the Civil Liability Act

    1. I acknowledge, agree and understand that:
    1. I have been warned that I am at risk of suffering personal injury arising from or in connection with my activities at, and my use of, Luna Park Sydney. The risk of personal injury extends to physical or mental injury (including aggravation, acceleration or recurrence of any physical or mental injury) including but not limited to friction burns, whiplash, abrasions, bruising, damage to teeth, muscular injury, motion sickness, splinters, loss of consciousness, and broken bones together with soft tissue injuries generally.
    1. The risk of personal injury that I may suffer may arise from or be connected to:
    1. contact or collision with the surface of the ride;
    2. contact or collision with another patron;
    3. The movement of the ride (sudden or otherwise);
    4. weather conditions including rain, wind, lightning, heat and cold;
    5. slipping and tripping on floor surfaces;
    6. the acts and/or omissions (including negligent acts and/or omissions) of other patrons at Luna Park Sydney;
    7. incorrect use of rides;
    8. failure to follow instructions in relation to participation on a ride; and
    9. the unforeseen failure or malfunction of rides.
    1. I accept and acknowledge all of risks identified above voluntarily and at my own risk.
    2. I acknowledge that the assumption of risk and warning above constitutes a ‘risk warning’ in respect of all rides and activities at Luna Park Sydney for the purpose of section 5M of the Civil Liability Act 2002 (NSW).

    Waiver

    General waiver

    1. To the fullest extent permitted by law, I agree to waive all my rights in respect of any liability for any Claim against Luna Park, including for any liability:
    1. for breach of contract (including any express or implied warranty that any recreational services will be provided with due care and skill); or
    2. for negligence; arising from, or in connection with, my attendance at and use of Luna Park Sydney.

    Waiver in relation to recreational services to which the Australian Consumer Law applies

    1. I acknowledge that:
    1. it is possible for a supplier of recreational services to ask me to agree that the statutory guarantees under the Australian Consumer Law (ACL) (which is Schedule 2 of the Competition and Consumer Act 2010 Cth), do not apply to me;
    2. I agree to waive my right to sue Luna Park Sydney (should either be deemed a supplier for the purposes of the ACL) because the recreational services (as that term is defined in the Competition and Consumer Act 2010 (Cth) were not performed in accordance with the statutory guarantees, in particular the guarantees as to due care and skill and as to fitness for a particular purpose, are excluded; and
    3. the waiver of my rights in clause 9(b) above is limited to liability for:
      1. physical or mental injury (including the aggravation, acceleration, or recurrence of such injury) to me;
      2. the coming into existence, the aggravation, acceleration or recurrence of any other condition, circumstance, occurrence, activity, form of behaviour, course of conduct or state of affairs:
        1. that is or may be harmful or disadvantageous to me; or
        2. that may result in harm or disadvantage to me.
    1. The above waiver of my rights in relation to the statutory guarantees does not apply to reckless conduct (as defined in the ACL) of Luna Park Sydney in supplying any recreational services (in the event either is deemed to be a supplier).

    Release and Indemnity 

    1. To the fullest extent permitted by law, I:
    1. release and will release Luna Park Sydney from all Claims that I may have or may have had but for this release arising from or in connection with my use of Luna Park Sydney;
    2. indemnify and will keep indemnified Luna Park Sydney in respect of any Claim by any other person:
      1. arising from or in connection with my participation in any activities at, or use of, Luna Park Sydney;
      2. against Luna Park Sydney in respect of any injury loss or damage arising out of or in connection with my failure to comply with any rules and/or directions from Luna Park Sydney regarding use of Luna Park Sydney’s facilities and attractions.

    Save that the above releases and indemnities shall not apply to the extent that the loss, damage or injury that is the subject of the Claim is caused or contributed to by the grossly negligent act or omission of Luna Park Sydney.

    COMMUNICATION

    1. The collection, use and disclosure of personal information otherwise provided in connection with the promotion is governed by the Luna Park Sydney Privacy Policy available at lunaparksydney.com/privacy-policy.
    2. The information provided by guests will be used by Luna Park Sydney for the purpose of contact tracing, should it be necessary.

    TERMS OF SALE AND ENTRY

    1. A Halloscream ticket entitles the holder entry into Luna Park Sydney for the date and time specific session as indicated on the ticket only and is subject to the NSW Government approval for Luna Park Sydney to operate pursuant to COVID-19 restrictions.
    2. Tickets can only be purchased by the credit card holder. A valid residential address must be provided at the time of booking. PO Boxes or Locked Bags are not accepted as billing addresses.
    3. Valid personal information including first and last name, phone number and email address must be provided for each Halloscream ticket holder at the time of purchase. This must match ID presented at entry
    4. All Guests who are 16 years of age and over must be double dose vaccinated and provide proof upon entry. Luna Park Sydney reserves it’s right to require evidence of proof of age
    5. All children under 16 years of age are required to be accompanied into the Park by a double dose vaccinated adult from the same household(18+ years)who is in possession of a valid ticket unless they are double dose vaccinated themselves. (note: the age recommendation of 14+ years for this event still applies. A double dose vaccinated adult from the same household will be required to accommodatethose under 14 years of age, regardless of their vaccination status)Luna Park Sydney reserves its right to require evidence of proof of age and proof of vaccination.
    6. At Entry, all guests will be required to Check-in using Service NSW QR codes provided. Names provided on tickets must be correct before being presented. Valid Photo ID is required. Details will be cross- referenced against tickets for authenticity before entry is permitted.
    7. All guests are required to have not attended a COVID-19 case location at the relevant date/time and are required  to comply with all relevant Public Health orders as indicated on NSW State Government websites ( found here)  
    8. Guests must agree to the Luna Park Sydney Health Declaration on behalf of all ticket holders in their transaction, to confirm they are not experiencing COVID-19 symptoms, they have not been in contact with a confirmed or suspected case of COVID-19, are not awaiting COVID-19 test results or possess a temperature reading above 37.5 degrees Celsius. Any group possessing an individual with a temperature reading above 37.5 degrees Celsius will not be permitted Entry. No refunds or exchanges apply. All guests are expected to exercise social distancing whilst in the Park. Patrons may be asked to leave for failure of social distancing compliance or the Health declaration.
    9. All guests regardless of age or willingness to access rides or attractions, will be required to purchase a valid Session ticket. All Guests will require a ticket for entry.
    10. A Halloscream ticket is a unique ticket and is non-refundable to the extent permitted by law, and valid for the specific date and time indicated on the ticket only. A change of personal plans does not warrant a refund or exchange. Any date swaps are at the discretion of management. At least 72 hours’ notice before the event date must be provided in this instance. Fees apply.
    11. Rides, services, entertainment and attractions may change operating hours, close temporarily, or may otherwise change or be discontinued without notice and without liability and does not entitle a Halloscream ticket holder to any refund, credit or replacement.
    12. A Halloscream ticket holder assumes the inherent risks associated with the operation of all rides and attractions and should read and obey all safety signage, instructions and rules.
    13. A Halloscream ticket holder must abide by any rules and regulations applicable to Luna Park Sydney or to the use of the Halloscream ticket as announced by Luna Park Sydney from time to time.
    14. The management reserves the right to refuse admission and, in such event, will not refund admission fee paid. Patrons in the venue are to have their ticket on their person at all times.
    15. A Halloscream ticket is not transferable, cannot be sold, is not redeemable for cash and cannot be used with any other offer, discount or product. Additionally, Halloscream tickets are void if altered or misused.
    16. Photocopies, photos and reproductions of Halloscream tickets will not be accepted.
    17. Luna Park Sydney is a Licensed Premises and as such anyone entering are bound by the requirements of the Liquor Act 2007. In accordance with Liquor Regulations, the only acceptable forms of proof of age at this venue are: CURRENT Australian Photo drivers license (International drivers licenses are not accepted) CURRENT Passport or NSW Proof of age card .
    18. Smoking is permitted only in designated areas.
    19. Professional, commercial, staged or organised photography or video recording is not permitted without prior authorisation.
    20. Tripods, lighting, other standalone ancillary photography, or video equipment is not permitted.
    21. Any type of activity or item that may impact on other Guests safety or enjoyment of the Park is not permitted.
    22. The Park and surrounding areas are under 24-hour CCTV surveillance.
    23. Intoxicated persons will not be permitted entry.
    24. Liquor may not be brought onto or taken off the premises, and checking procedures may be applied to prevent this.
    25. It is an offence to purchase liquor for (or supply liquor to) minors.
    26. Guests who are intoxicated, argumentative, quarrelsome, aggressive, or disorderly will be removed from the Premises.
    27. Bags larger than an A4 piece of paper will not be permitted, waist/bum bags are recommended. Any personal items must stay with the owner at all times and not be left unattended. There will not be any lockers or cloaking facilities available throughout the park. Prams are discouraged.
    28. 24. Dangerous and/or illicit items will not be permitted inside the venue. Persons found to be intoxicated or under the influence of or in possession of illicit drugs will not be permitted to enter or remain on the premises.
    29. The rides/amusements in Luna Park are designed for use by participants who meet the displayed height requirements.
    30. Use of any ride or amusement is restricted for Guests with certain physical and/or medical conditions. Please check the signage at the entrance to the ride for applicable restrictions.
  • NYE 2021 Terms of Sale

    CONDITIONS OF ENTRY

    Doors 6.00PM   |    Event commences 6.30pm  |  Event Concludes 12.30pm.

    All Guests who are 16 years of age and over must be double dose vaccinated and provide proof upon entry. Luna Park Sydney reserves it’s right to require evidence of proof of age

    All children under 16 years of age are required to be accompanied into the Park by a double dose vaccinated adult from the same household (18+ years) who is in possession of a valid ticket unless they are double dose vaccinated themselves. Luna Park Sydney reserves its right to require evidence of proof of age and proof of vaccination.

    All guests are required to have not attended a COVID-19 case location at the relevant date/time and are required to regularly check and comply with all relevant Public Health orders leading up to and on the day of the event, as indicated on NSW State Government websites (found here)

    All ticket holders will be required to undergo a temperature check on entry and will be required to agree and accept the Luna Park Sydney Health Declaration found here by presenting their ticket to gain entry to the event

    At Entry, all guests will be required to Check-in using Service NSW QR codes provided. Names provided on tickets must be correct before being presented. Valid Photo ID is required. Details will be cross- referenced against tickets for authenticity before entry is permitted.

    Masks will be required to be worn in all indoor areas.

    All Event Tickets for this event are on suppressed printing and will not be emailed until 48 hours of the event date. After purchase, patrons will receive a confirmation email ONLY. Tickets with this allocated delivery option will be emailed out at a nominated date, as a PDF, closer to the event.

    There will be no pass outs available for this event. Guests who disrupt other Guests enjoyment of the Park, mistreat staff or behave in an inappropriate and/or aggressive manner will be removed from the Park without refund.

    New Years Eve at Luna Park Sydney is an outdoor all-weather event and will proceed on the advertised date and at the advertised time in all weather conditions. Guests accept the risk that weather they consider unsatisfactory may occur on the event night

    All ticket sales are final. Tickets will not be exchanged, refunded or returned after purchase. Please treat your tickets like cash. Tickets are only refunded under the relevant NSW laws that protect the venue & ticket purchaser. A change in your personal plans or circumstances does not warrant a refund. Lost, stolen, damaged or defaced tickets will not be replaced. Tickets cannot be transferred to another person after redemption. Valid Photo ID and the purchasing credit card may be required upon redemption. 

    For smooth access on the night, the full birth name of each ticketholder has been provided accurately during the ticket purchasing process, as per your valid photo ID. This will be cross referenced with your valid photo ID. Ticketholders may be stopped from entering the yellow zone if this is incorrect. If ticketholders have provided incorrect information, the account holder must contact us at tickets@lunaparksydney.com with their Confirmation ID and the old/new names to be updated. Please ensure this has been completed AT LEAST 48 hours prior to the event day to allow for processing time.

    Please ensure photo ID is valid and matches the below criteria. If ID is expired or does not match one of the below, entry will not be permitted.

    • CURRENT Australian Driver’s License (International Driver’s Licenses are NOT PERMITTED)
    • CURRENT Passport
    • CURRENT NSW Proof of Age Card

    PHOTOGRAPHS & PHOTOCOPIES OF IDENTIFICATION ARE NOT ACCEPTED. PLEASE PROVIDE ORIGINAL DOCUMENTATION

    MORE INFORMATION:

    • Children under 2 years & under 85cm can only be purchased for and presented by children  who meet the criteria as deemed by Luna Park Sydney. If the child does not meet the criteria to present the ticket, then the price difference must be paid before entry is permitted. This ticket does not include a $25 Food and Beverage Voucher.
    • All patrons 18 years of age and over will be required to show proof of age ID upon entry to the venue to verify your ticket reflects true personal details a requirement of contact tracing. In the venue, you may be issued an identifying, entitlement, social bubble and/or RSA accreditation (ie. in the form of a badge and/or wristband and/or other material). This event accreditation must stay intact for the duration of the event. Should your event accreditation be tampered / lost / removed its replacement is subject to management’s approval. Any patron without event accreditation may be required to leave the venue. In such instances you WILL NOT be permitted re-entry for this event. In this instance a refund will not be processed.
    • 1 X $25 Food and Beverage Voucher is issued to every General Admission ticket holder upon event entry. Vouchers are not replaced if lost, stolen, or misplaced during the event. Vouchers must be redeemed at Luna Park outlets as tender at least 30 minutes before the event ends. Not valid for use any other day. VIP Amphora, VIP Palais, Companion Card and Staff ticket entitlement do not include the $25 Food and Beverage Voucher as a ticket entitlement.
    • New Year’s Eve 2021 at Luna Park is a NSW Companion Card accredited event. An entry ticket at no charge can be obtained via the Box Office at no charge once a full price ticket has been purchased. A valid NSW Companion Card must be presented at entry for the ticket to be valid for entry otherwise the full price of the ticket must be paid before entry is permitted. This ticket is not entitled to a $25 Food and Beverage Voucher.
    • Use of any ride or amusement is restricted for Guests with certain physical and/or medical conditions. Please check the signage at the entrance to each ride for applicable restrictions. For further information please refer to the LPS Accessibility Guide.
    • Smoking is permitted only in designated areas.
    • Professional, commercial, staged or organised photography or video recording is not permitted without prior authorisation.
    • Tripods, lighting, other standalone ancillary photography or video equipment is not permitted.
    • Any type of activity or item that may impact on other Guests safety or enjoyment of the Park is not permitted.
    • Luna Park Sydney and surrounding areas are under 24-hour CCTV surveillance.
    • Dangerous or illicit items will not be permitted inside the venue. Persons found to be intoxicated or under the influence or in possession of illicit drugs will not be permitted entry or remain on the premises.
    • It is an offence to purchase liquor for (or supply liquor to) minors.
    • Guests who are intoxicated, argumentative, quarrelsome, aggressive or disorderly will be removed from the Premises.
    • Bags larger than an A4 piece of paper will not be permitted entry into the venue; waist/bum bags are recommended. Any personal items must stay with the owner at all times and not be left unattended. Venue lockers or cloaking facilities will not be available throughout the Park.
    • External Food and Drink cannot be brought into the venue - this includes and is not restricted to personal water bottles and sealed bottles of water.
    • No external furniture or appliances, including seating is permitted into the Park.

    CONDITIONS OF PURCHASE

    • New Year’s Eve – Luna Park 2021 is classified as a ‘Special Family Event’. Annual Passes, rain checked visits or rides vouchers or coupon codes are NOT valid to secure a ticket for this event. Single Session tickets for a visit to Luna Park on a specific time and date are not valid for exchange for a ticket to this event.
    • Tickets are sold on behalf of the organization responsible for presenting the event and subject to the conditions applicable to the event and/or the venue. All claims are the sole responsibility of that organization.
    • A ticket as purchased from the Luna Park website entitles the holder entry into the specific venue for the date and time of the specific event as indicated on the ticket only and is subject to the NSW Government approval for Luna Park Sydney to operate pursuant to COVID-19 restrictions.
    • All tickets to this event will be sold in limited price releases. There are no rainchecks on sold out releases. Tickets are to be purchased online- there are no walk-up sales for this event. Ticket purchases paid with Luna Park Gift cards can be made through the Box Office.
    • The primary purchaser must agree to the Luna Park Sydney Health Declaration on behalf of all ticket holders within in their transaction to confirm they are not experiencing COVID-19 symptoms, they have not been in contact with a confirmed or suspected case of COVID-19 and are not under instructions of Department of Health to self-isolate
    • Please note that New Year’s Eve – Luna Park 2021 is classified as a Special Family Event. All patrons require a ticket to enter regardless of age or intention to ride. To be able to consume alcohol, you must be 18 years or over and may be required to show proof of age. In accordance with Liquor Regulations, the only Acceptable Forms of Proof of Age / Acceptable Forms of Identification are:
      • CURRENT Australian Photo driver’s license (International drivers licenses are not accepted).
      • CURRENT Passport
      • CURRENT NSW issued Photo Card

    PLEASE NOTE: DRIVER’S LICENSES ISSUED FROM OVERSEAS /PHOTGRAPHS OR COPIES OF ID ARE NOT ACCEPTED AS ID AT THIS VENUE

    • The Boardwalk is not a licensed area. No Alcohol can be consumed outside designated licensed venues of Luna Park Sydney
    • The right is reserved to add, withdraw or substitute artists and/or vary advertised programs, prices, seating arrangements and audience capacity.
    • The management reserves the right to refuse admission and, in such event, will not refund admission fee paid. Patrons in the venue are to have their ticket on their person at all times
    • Tickets will not be exchanged, refunded or returned after purchase in any circumstances within the extent of the law; including climatic conditions or change of personal plans. Fireworks are presented by City of Sydney. In the event that the fireworks are cancelled, Luna Park Sydney will not be held responsible or provide compensation
    • Dangerous activity is not permitted at this venue. Failure to comply may result in eviction; in this instance no refunds will be permitted.
    • Cameras, audio and video recorders will not be permitted. You grant permission to the presenter to utilise your image, likeness, actions, and statements in any live or recorded audio, video or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after the event) in any medium or context without further authorisation or compensation.
    • It may be a condition of entry to individual events that a search of person or possessions will be required at the time of entry to the venue.
    • All patrons MUST have a valid ticket to enter. Entry may be refused if tickets are damaged or defaced in any way or are not purchased from authorised points of sale. Tickets purchased from the Big Top Sydney are not permitted to be on sold: this may result in ticket cancellation and refusal of entry.
    • Credit Card purchases can only be made by the account holder, in the account holders details. You will be issued with a confirmation ID via email from Big Top Sydney once your purchase is complete. Tickets will be emailed out 48 hours before the event. A valid billing address attributed to the credit card must be provided at the time of purchase. PO boxes and Locked Bags are not accepted.
    • Risk Warning- Section 5M Civil Liability Act 2002. Attendance at the event for which a ticket is sold is a recreational activity and there are risks of injury in attending. By attending you accept these risks and will not make any claim if you are injured.
    • Your event ticket MUST remain in your possession for the entire duration of the event.
    • Luna Park Sydney does not condone the on-selling of tickets. Event Tickets are ONLY to be purchased from the venue bigtopsydney.com and Authorised Third-Party Ticket Sellers, any activity beyond these legitimate channels will be deemed invalid and will NOT be accepted at entry.
    • CCTV is in operation in the venue.
    • Failure to comply with physical distancing requirements could result in your entry being refused or your ejection from the venue.
    • All venues, Including the Boardwalk are subject to capacity. Once capacity has been reached in these areas, no further access can be permitted until capacity is reduced.
    • Rides queues will close 30 minutes before event end – this may be subject to change.
    • In the event that an individual(s) fails the venue’s health screening processes they and their group may be refused admission.
    • Failure to follow the direction of venue staff related to COVID protocols may result in your ejection from the venue.
    • The primary purchase along with the shadow audience contact details may be supplied to health authorities.
    • For accurate contact tracing processes, should a primary purchaser or any member of their shadow audience wish to gift/pass on their ticket to another for use; it is the primary purchaser’s responsibility to advise Luna Park Sydney’s Box Office of the changes and respective updated details (full name, email and contact phone number) by 9am on event day.

    .

    PALAIS SPECIFIC CONDITIONS OF ENTRY

    In addition to the listed Terms and conditions:

    • Palais VIP access is for Valid Palais VIP ticket holders who 18 years or over and will be required to show proof of age. In accordance with Liquor Regulations, the only Acceptable Forms of Proof of Age / Acceptable Forms of Identification are:
      • CURRENT Australian Photo driver’s license (International drivers licenses are not accepted).
      • CURRENT Passport
      • CURRENT NSW issued Photo Card

    PLEASE NOTE: DRIVER’S LICENSES ISSUED FROM OVERSEAS /PHOTGRAPHS OR COPIES OF ID ARE NOT ACCEPTED AS ID AT THIS VENUE

    • Patrons under 18 years of age are not permitted in Palais, even with a valid ticket. Patrons without valid Photo ID accepted at this venue will not be permitted entry. In this instances tickets cannot be refunded.
    • You may be issued ticket entitlement accreditation (ie. in the form of a badge and/or wristband and/or other material). This accreditation must stay intact for the duration of the event. Should your event accreditation be tampered / lost / removed its replacement is subject to management’s approval. Any patron without event accreditation may be required to leave the venue. In such instances you WILL NOT be permitted re-entry for this event. In this instance a refund will not be processed.
    •  Palais Venue Access is from 7.00pm -12. 30 am
    • Specific beverage package service is available until 12.15am. Beverages not included in the package come at an additional charge to the ticketholder. Palais is a cashless venue Contactless payment methods apply.
    • Further COVID safe measures and physical distancing applies all food and beverages must be consumed seated only.
    • Beverage Service concludes at 12.15 am. Alcoholic beverages cannot be removed from the venue.
    •  A Palais VIP ticket includes Amusement Park access from 7.00pm-12.30 am. Ride queues shut at 12.00am.
    • This ticket does not include a $25 Food and Beverage Voucher

    AMPHORA SPECIFIC CONDITIONS OF ENTRY

    In addition to the listed Terms and conditions:

    • Amphora VIP access is for valid Amphora VIP ticket holders who 18 years or over and will be required to show proof of age. In accordance with Liquor Regulations, the only Acceptable Forms of Proof of Age / Acceptable Forms of Identification are:
      • CURRENT Australian Photo driver’s license (International drivers licenses are not accepted).
      • CURRENT Passport
      • CURRENT NSW issued Photo Card

    PLEASE NOTE: DRIVER’S LICENSES ISSUED FROM OVERSEAS /PHOTGRAPHS OR COPIES OF ID ARE NOT ACCEPTED AS ID AT THIS VENUE

    • Patrons under 18 years of age are not permitted in Amphora, even with a valid ticket. Patrons without valid Photo ID accepted at this venue will not be permitted entry. In this instances tickets cannot be refunded.
    • You may be issued ticket entitlement accreditation (ie. in the form of a badge and/or wristband and/or other material). This accreditation must stay intact for the duration of the event. Should your event accreditation be tampered / lost / removed its replacement is subject to management’s approval. Any patron without event accreditation may be required to leave the venue. In such instances you WILL NOT be permitted re-entry for this event. In this instance a refund will not be processed.
    •  Amphora Venue Access is from 7.00pm -12. 30 am
    • Specific beverage package service is available until 12.15am. Beverages not included in the package come at an additional charge to the ticketholder. Palais is a cashless venue Contactless payment methods apply.
    • Further COVID safe measures and physical distancing applies all food and beverages must be consumed seated only.
    • Beverage Service concludes at 12.15 am. Alcoholic beverages cannot be removed from the venue.
    •  An Amphora VIP ticket includes Amusement Park access from 7.00pm-12.30 am. Ride queues shut at 12.00am.
    • An Amphora VIP ticket does not include a $25 Food and Beverage Voucher

    DISCLAIMER

    Voluntary participation and recreational nature of activity

    1. I acknowledge, agree and understand my activities at, and my use of, Luna Park Sydney for my own enjoyment and leisure and is entirely recreational.
    • Risk Warning pursuant to section 5M of the Civil Liability Act
      1. I acknowledge, agree and understand that:
      2. I have been warned that I am at risk of suffering personal injury arising from or in connection with my activities at, and my use of, Luna Park Sydney. The risk of personal injury extends to physical or mental injury (including aggravation, acceleration or recurrence of any physical or mental injury) including but not limited to friction burns, whiplash, abrasions, bruising, damage to teeth, muscular injury, motion sickness, splinters, loss of consciousness, and broken bones together with soft tissue injuries generally.
      3. The risk of personal injury that I may suffer may arise from or be connected to:
      4. contact or collision with the surface of the ride;
      5. contact or collision with another patron;
      6. The movement of the ride (sudden or otherwise);
      7. weather conditions including rain, wind, lightning, heat and cold;
      8. slipping and tripping on floor surfaces;
      9. the acts and/or omissions (including negligent acts and/or omissions) of other patrons at Luna Park Sydney;
      10. incorrect use of rides;
      11. failure to follow instructions in relation to participation on a ride; and
      12. the unforeseen failure or malfunction of rides.
      13. I accept and acknowledge all of risks identified above voluntarily and at my own risk.
      14. I acknowledge that the assumption of risk and warning above constitutes a ‘risk warning’ in respect of all rides and activities at Luna Park Sydney for the purpose of section 5M of the Civil Liability Act 2002 (NSW).
    • Waiver

    General waiver

    1. To the fullest extent permitted by law, I agree to waive all my rights in respect of any liability for any Claim against Luna Park, including for any liability:
    2. For breach of contract (including any express or implied warranty that any recreational services will be provided with due care and skill); or
    3. For negligence; arising from, or in connection with, my attendance at and use of Luna Park Sydney.
    • Waiver in relation to recreational services to which the Australian Consumer Law applies
      1. I acknowledge that:
      2. it is possible for a supplier of recreational services to ask me to agree that the statutory guarantees under the Australian Consumer Law (ACL) (which is Schedule 2 of the Competition and Consumer Act 2010 Cth), do not apply to me;
      3. I agree to waive my right to sue Luna Park Sydney (should either be deemed a supplier for the purposes of the ACL) because the recreational services (as that term is defined in the Competition and Consumer Act 2010 (Cth) were not performed in accordance with the statutory guarantees, in particular the guarantees as to due care and skill and as to fitness for a particular purpose, are excluded; and
      4. the waiver of my rights in clause 9(b) above is limited to liability for:
        1. physical or mental injury (including the aggravation, acceleration, or recurrence of such injury) to me;
        2. the coming into existence, the aggravation, acceleration or recurrence of any other condition, circumstance, occurrence, activity, form of behaviour, course of conduct or state of affairs:
          1. That is or may be harmful or disadvantageous to me; or
          2. That may result in harm or disadvantage to me.
          3. The above waiver of my rights in relation to the statutory guarantees does not apply to reckless conduct (as defined in the ACL) of Luna Park Sydney in supplying any recreational services (in the event either is deemed to be a supplier).
    • Release and Indemnity 
      1. To the fullest extent permitted by law, I:
      2. release and will release Luna Park Sydney from all Claims that I may have or may have had but for this release arising from or in connection with my use of Luna Park Sydney;
      3. Indemnify and will keep indemnified Luna Park Sydney in respect of any Claim by any other person:
        1. Arising from or in connection with my participation in any activities at, or use of, Luna Park Sydney;
        2. Against Luna Park Sydney in respect of any injury loss or damage arising out of or in connection with my failure to comply with any rules and/or directions from Luna Park Sydney regarding use of Luna Park Sydney’s facilities and attractions.
    • Save that the above releases and indemnities shall not apply to the extent that the loss, damage or injury that is the subject of the Claim is caused or contributed to by the grossly negligent act or omission of Luna Park Sydney.

    COMMUNICATION

    1. The collection, use and disclosure of personal information otherwise provided in connection with the promotion is governed by the Luna Park Sydney Privacy Policy available at lunaparksydney.com/privacy-policy.
    2. The information provided by guests will be used by Luna Park Sydney’s Events & Entertainment Department for the purpose of contact tracing, should it be necessary.

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