Terms & Conditions

An e-ticket will be issued in PDF form at 6am the day prior to the ticket/session date, to the email address nominated during the purchase process. An e-ticket is valid for the one of the products listed below, and will be marked thus in the 'Ticket Type' field. Please check the operating calendar as operating days and times do change.

Please bring a copy of your e-ticket to present at a Luna Park Sydney Ticket Booth for redemption. Display on a smartphone or tablet is acceptable. Valid photo ID and the purchasing credit card may be required upon redemption. All intended users of the products purchased must be present at the Ticket Booth at the time of redemption, for height measurement and wristband application. E-tickets are not valid in conjunction with any other offer, such as discount vouchers.

Tickets, Annual Passes and gift cards purchased for Luna Park Sydney will not be valid if on-sold.  Any product purchased from a non-authorized point of sale (WeChat, Facebook, Gumtree etc.) will not be valid for redemption.

Luna Park Sydney makes all efforts to ensure all prices and product information on our website are correct. Luna Park Sydney takes no responsibility for any incorrect information that may be published on the Luna Park website, and has the right to refuse any order arising from a mistake.

By purchasing a Luna Park product you acknowledge that you have read and understood the product Terms and Conditions.

Specific terms and conditions apply to each product. These can be found below. These specific terms and conditions form part of the Luna Park Sydney Terms and conditions and may be updated from time to time.

By presenting my ticket for entry to the Park I agree to the following:

• I do not currently have COVID-19. 
• I am not showing any signs and symptoms of COVID-19 being fever (above 37.5 degrees Celsius), flu like symptoms, coughing, sore throat or headache.
• I am not required to self-isolate.  
• I will follow good hygiene practices while onsite.

• Standard terms of the Day Pass Session unlimited rides ticket apply, including height restrictions and terms of sale.
  • Please note: no refunds, Flexi Pass upgrades or date alterations are available on this product. This is a special event ticket applicable to the nominated entry date at the time of purchase.
• Twilight Passes are a limited-time offer on Fridays, Saturdays, and Sundays.
• Visiting hours for Twilight Ticket Holders from 5pm on Fridays and Saturdays and 3pm on Sundays on the aforementioned  and nominated  ticket date  only.
• The pass includes UNLIMITED rides and entry to the iconic Coney Island. Note, closing times apply. Twilight tickets are intended for a maximum 3-hour visit to the Park.
• Twilight Tickets can be online in advance or in Park from 4:55 on Fridays and Saturdays and 2:55pm on Sundays. Online and in-Park tickets offer the exact same guest experience.
• Note these discounted tickets are available for a strictly limited time on selected dates only. Offer end dates and Management discretion applies.

A Luna Park Sydney Flexi Pass is available for purchase, unless ‘SOLD OUT’, at lunaparksydney.com (‘online’). Products purchased from Luna Park Sydney will not be valid if on-sold. Any product purchased from a non-authorized point of sale including (WeChat, Facebook, Gumtree etc.) will not be valid for redemption.

CONDITIONS OF PURCHASE

A Luna Park Sydney Flexi Pass entitles the pass holder to change or modify their booking up until 6am the day prior to the original booking date.

Flexi Passes are valid for a period of 180 days from the date of purchase. No further extensions will be granted after this period expires.

Flexi Pass holders will be required to log into their Luna Park Sydney Online Account (at www.lunaparksydney.com) to modify their bookings online only.

If a Flexi Pass date is not transferred in the time frame stated above, the Flexi Pass will expire after the original session time and not be valid for transfer or modification.

Flexi Passes are not valid for use during Special Events or Luna Park Sydney Black Out dates.

A Flexi Pass is a non-refundable to the extent permitted by law, and valid for the 180-day period as specified above. A change of personal circumstance or plans does not warrant a refund.

Tickets can only be purchased by the credit card holder. A valid residential address must be provided at the time of booking. PO Boxes or Locked Bags are not accepted as billing addresses.

All Guests wishing to rides or access attractions including adults accompanying children, will be required to purchase a valid Day Pass.

Rides, services, entertainment and attractions may change operating hours, close temporarily, or may otherwise change or be discontinued without notice and without liability and does not entitle a Flexi Pass holder to any refund, credit or replacement.

A Flexi Pass Ticket holder assumes the inherent risks associated with the operation of all rides and attractions and should read and obey all safety signage, instructions and rules.

A Flexi Pass Ticket holder must abide by any rules and regulations applicable to Luna Park Sydney or to the use of the Flexi Pass Ticket as announced by Luna Park Sydney from time to time.

Luna Park Sydney management reserves the right to refuse admission and, in such event, will not refund or exchange the Flexi Pass. Guests at Luna Park are to have their Flexi Pass ticket on their person at all times.

A Flexi Pass is not transferable, cannot be sold, is not redeemable for cash and cannot be used with any other offer, discount or product. Additionally, Flexi Pass Tickets are void if altered or misused. Photocopies, photos and reproductions of a Session tickets will not be accepted.

On entry to Luna Park Sydney and validation of a Flexi Pass ticket, a unique wristband will be issued that is non-refundable, not transferable between individuals, valid for the Date of Issue only and void if not securely attached to the Guest's wrist at all times. The wristband is activated and issued from a Luna Park Ticket Box at the time of purchase/e-ticket redemption.

DISCLAIMER

The rides/amusements in Luna Park are designed for use by participants who meet the displayed height and health requirements.

The amusements/rides are recreational activities and there are risks of injury to participants and their property. By using or engaging in a ride/amusement you accept these risks and agree that the owners, operators and landlords do not have or accept any liability for any injury suffered as a result of you accepting these risks.

Parents or Guardians must evaluate these risks before allowing persons in their control to use or engage in any ride or amusement.

Use of any ride or amusement is restricted for Guests with certain physical and/or medical conditions. Please check the signage at the entrance to the ride for applicable restrictions. This is a risk warning given pursuant to Section 5M of the Civil Liability Act 2002.

1. The rides/amusements in Luna Park are designed for use by participants who meet the displayed height requirements.
2. The amusements/rides are recreational activities and there are risks of injury to participants and their property. By using or engaging in a ride/amusement you accept these risks and agree that the owners, operators and landlords do not have or accept any liability for any injury suffered as a result of you accepting these risks.
3. Parents or Guardians must evaluate these risks before allowing persons in their control to use or engage in any ride or amusement.
4. Use of any ride or amusement is restricted for Guests with certain physical and/or medical conditions. Please check the signage at the entrance to the ride for applicable restrictions.

This is a risk warning given pursuant to Section 5M of the Civil Liability Act 2002.

I acknowledge, agree and understand my activities at, and my use of, Luna Park Sydney for my own enjoyment and leisure and is entirely recreational.

Risk Warning pursuant to section 5M of the Civil Liability Act

I acknowledge, agree and understand that:

 1. I have been warned that I am at risk of suffering personal injury arising from or in connection with my activities at, and my use of, Luna Park Sydney. The risk of personal injury extends to, physical or mental injury (including aggravation, acceleration or recurrence of any  physical or mental injury) including but not limited to friction burns, whiplash, abrasions, bruising, damage to teeth, muscular injury, motion sickness, splinters, loss of consciousness, and broken bones together with soft tissue injuries generally.

2. The risk of personal injury that I may suffer may arise from or be connected to:

1. 1. contact or collision with the surface of the ride;
   2. contact or collision with another patron;
   3. The movement of the ride (sudden or otherwise);
   4. weather conditions including rain, wind, lightning, heat and cold;
   5. slipping and tripping on floor surfaces;
   6. the acts and/or omissions (including negligent acts and/or omissions) of other patrons at Luna Park Sydney;
   7.  incorrect use of rides;
   8. failure to follow instructions in relation to participation on a ride; and
   9. the unforeseen failure or malfunction of rides.

3.  I accept and acknowledge all risks identified above voluntarily and at my own risk. 

4. I acknowledge that the assumption of risk and warning above constitutes a ‘risk warning’ in respect of all rides and activities at Luna Park Sydney for the purpose of section 5M of the Civil Liability Act 2002 (NSW).

WAIVER

General waiver

4. To the fullest extent permitted by law, I agree to waive all my rights in respect of any liability for any Claim against Luna Park, including for any liability:

1. for breach of contract (including any express or implied warranty that any recreational services will be provided with due care and skill); or
2. for negligence;

arising from, or in connection with, my attendance at and use of Luna Park Sydney.

Waiver in relation to recreational services to which the Australian Consumer Law applies

I acknowledge that:

1.  it is possible for a supplier of recreational services to ask me to agree that the statutory guarantees under the Australian Consumer Law (ACL) (which is Schedule 2 of the Competition and Consumer Act 2010 Cth), do not apply to me;
2. I agree to waive my right to sue Luna Park Sydney (should either be deemed a supplier for the purposes of the ACL) because the recreational services (as that term is defined in the Competition and Consumer Act 2010 (Cth) were not performed in accordance with the statutory guarantees, in particular the guarantees as to due care and skill and as to fitness for a particular purpose, are excluded; and
3. the waiver of my rights in clause 9(b) above is limited to liability for:
   1. physical or mental injury (including the aggravation, acceleration, or recurrence of such injury) to me;
   2. the coming into existence, the aggravation, acceleration or recurrence of any other condition, circumstance, occurrence, activity, form of behaviour, course of conduct or state of affairs;
   3. that is or may be harmful or disadvantageous to me; or
   4. that may result in harm or disadvantage to me.

The above waiver of my rights in relation to the statutory guarantees does not apply to reckless conduct (as defined in the ACL) of Luna Park Sydney in supplying any recreational services (in the event either is deemed to be a supplier).

Release and Indemnity

To the fullest extent permitted by law, I:

1. release and will release Luna Park Sydney from all Claims that I may have or may have had but for this release arising from or in connection with my use of Luna Park Sydney;
2. indemnify and will keep indemnified Luna Park Sydney in respect of any Claim by any other person:
3. arising from or in connection with my participation in any activities at, or use of, Luna Park Sydney;
4. against Luna Park Sydney in respect of any injury loss or damage arising out of or in connection with my failure to comply with any rules and/or directions from Luna Park Sydney regarding use of Luna Park Sydney’s facilities and attractions.

Save that the above releases and indemnities shall not apply to the extent that the loss, damage or injury that is the subject of the Claim is caused or contributed to by the grossly negligent act or omission of Luna Park Sydney.

Luna Park Sydney shall not be liable in contract or in tort for any loss or damage suffered and consumer rights are limited to those set out in these Terms and Conditions and under statute.

Luna Park Sydney does not accept responsibility for any loss or damage however caused (including through negligence) which you may directly or indirectly suffer in connection with your use of this website or any linked website, nor to accept any responsibility for any such loss arising out of the use of or reliance on information contained on or accessed through this website.

To the extent permitted by law our total liability herein in respect of each event or series of connected events shall not exceed the total price paid for the purchase of products and/or services under these Terms and Conditions.

The Customer shall indemnify Luna Park Sydney and keep Luna Park Sydney fully and effectively indemnified against any loss of or damage to any property or injury to or death of any persons caused by any negligent act or omission or wilful misconduct of the customer, its employees, agents or sub-contractors or by any breach of its contractual obligations arising out of these Terms and Conditions.

To the extent permitted by law, Luna Park Sydney and customer agree that Luna Park Sydney will not be liable for products not being available for use, or for data or software which is lost, corrupted, deleted or altered. Luna Park Sydney shall not be liable to the customer for any incidental, indirect, special or consequential damages, loss of opportunity, loss of revenue, loss of profit or anticipated profit, loss of business, loss of contracts, loss of goodwill, loss arising out of business interruption, loss arising out of or in connection with pollution of contamination arising out of or in connection with the purchase, use or performance of Products or services, even if Luna Park Sydney has been advised of their possibility.

Unfortunately no data transmission over the internet can be guaranteed as totally secure. Whilst Luna Park Sydney strives to protect such information, Luna Park Sydney does not warrant and cannot ensure the security of any e-mail which you transmit to them. Accordingly any information sent to Luna Park Sydney by email is transmitted at your own risk. Nevertheless, once Luna Park Sydney receives your e-mail, the company will take reasonable steps to preserve the security of such information.

The material contained on this website is protected by copyright. You must not by any means or in any form adapt, reproduce, store, distribute, print, display, publish or create derivative works from any part of this website or commercialise any information, products or services obtained from any part of this website without our written permission.

Luna Park Sydney makes no warranties and accepts no liability in relation to material contained on external sites, including out of date product pricing information. Links to external sites are meant for the convenience of website users and should not be construed as any endorsement, approval, recommendation or preference by Luna Park Sydney of the owners or operators of the external site, or of any information, products or services referred to on the external sites unless expressly indicated on this website.

All prices are in $AUD and inclusive of GST. Prices can change and Luna Park Sydney's latest price is always displayed on the Luna Park Sydney website and not any third party websites.

Luna Park Sydney accepts no liability for any failure to comply with these terms and conditions where such failure is due to circumstances beyond our reasonable control. If Luna Park Sydney waives any rights available to the company under these terms and conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.

If any of these terms and conditions are held to be invalid, unforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force.

These terms and conditions are governed by the laws in force in the State of New South Wales. You agree to submit to the exclusive jurisdiction of the Courts of that jurisdiction.

1. Luna Park Sydney is a Licensed Premises and as such anyone entering are bound by the requirements of the Liquor Act 2007.
2. Smoking is permitted only in designated areas.
3. Professional, commercial, staged or organized photography or video recording is not permitted without prior authorization.
4. Tripods, lighting, other standalone ancillary photography or video equipment is not permitted.
5. Any type of activity or item that may impact on other Guests safety or enjoyment of the Park is not permitted.
6. The Park and surrounding areas are under 24-hour CCTV surveillance.
7. Intoxicated persons will not be permitted entry.
8. Liquor may not be brought onto or taken off the premises, and checking procedures may be applied to prevent this.
9. It is an offence to purchase liquor for (or supply liquor to) minors.
10. Guests who are intoxicated, argumentative, quarrelsome, aggressive or disorderly will be removed from the Premises.

• A minimum of 10 full paying party guests are required per booking. Birthday child must be paid for as well.
• Booking must be made at least two weeks before your intended party date.
• Luna Park requires final guest numbers and all party details to be confirmed no later than 3.00pm on the Thursday, one week prior to your party (approximately 10 days before you booking).
• Full payment is required at the time of booking. Your booking is not confirmed until this payment has been received.
• Payment is non-refundable. Luna Park is unable to issue part or full refunds.
• Birthday Parties bookings are not valid in conjunction with any other discounts, unless advertised.
• Due to Work, Health & Safety policies we must monitor the number of guests attending the party venue and park, so you will need to advise your final numbers no later than 3.00pm on the Thursday, one week prior to your party.
• Please note that while hosts are in the party venue for your assistance, we do not provide direct supervision of each table or of children while in the venue or out in the Park.
• Supervising adults are expected to be in control of their group at all times, children misbehaving in the venue may be asked to leave.
• Parties with a lunch booking have only 45 minutes reserved within the party venue. Lunch will be served within the first 15 minutes of the booked lunch time slot.
• Party games are not provided during your lunch booking– all the fun of the Park is waiting for you outside! Parents are responsible for child supervision while in the Park and in the party venue.
• Bad language, bullying and inappropriate behaviour is not tolerated.
• Animals are prohibited from entering Luna Park Sydney (service animals exempt).
• Table scatters, confetti, balloons and all other external party decorations are prohibited in the party venue.
• Outsourced characters or performers are prohibited from entering Luna Park Sydney.
• Once your party has finished in the party venue, please take your personal belongings with you.
• Parent of birthday child may bring own cake and lolly bags into party venue.
• Please remember to take your leftover cake as Health Regulations require any leftovers must be disposed of.
• All other foods not purchased from Luna Park Sydney outlets is prohibited in party venue.
• For children with food allergies/ sensitivities we will provide a suitable meal. Please notify your Party Coordinator on the Thursday one week prior to your party of the food allergies/sensitivities, so that arrangements can be made.
• Rain or shine your party will take place on the booked date as there is a mixture of outdoor & indoor rides available. The party venue is also indoors.
• Coney Island is heritage listed & incurs a charge to enter. There is a viewing area & parents not wishing to enter can watch from there. Each unlimited rides pass includes Coney Island access.
• Parking is available via Dind Street Milsons Point. Please visit our website to view current parking charges.
• Ride Admission tickets are not transferable, valid for date of issue only, void if not securely attached to guest’s wrist, sold subject to Luna Park Sydney Rides Regulations and no refunds will be given.
• Please refer to our website for latest full terms and conditions that apply to other aspects of the park at www.lunaparksydney.com/terms
• These Terms & Conditions together with Party Booking website set out the entire agreement and understanding of the parties.
• Luna Park Sydney (LPS) shall be entitled to terminate this Party Booking at any time where LPS is unable to fulfil its obligations under this Party Booking as a result of circumstances beyond its control including without limitation an act of God, fire, flood, riot, civil commotion or action of any Governmental authority. LPS shall not have any liability to the Organisation whatsoever as a result of such termination except that LPS shall refund to the Organisation any part of the Total Fees paid by the Organisation under this Party Booking prior to the date of termination to the extent that they relate to the use or occupation of the Park or the provision of Catering Services after the date of termination.
• Luna Park Management reserves the right to refuse entry or request a patron who is not complying with the Terms & Conditions to leave the premises. Proceeding with the party payment means you understand and agree to the above Terms & Conditions.