Frequently Asked Questions

Lorem ipsum dolor sit amet, adipiscing rhoncus litora ut dui morbi, mattis nascetur amet, ut justo primis, fusce purus tellus hac risus. Vehicula nullam, non suscipit.

Ticket Information

  • Do I have to purchase a ticket if I am not planning on riding?

    At this time, Luna Park Sydney is a free entry Park, however, everyone wishing to go on rides and access attractions (including adults accompanying children in the Red and/or Green height zones) must have a valid Day Pass ticket for the date of their visit.

  • Do children require adults to accompany them on rides?

    Yes, some children will require an accompanying adult who is over 18 and who holds a valid ticket to go with them on rides. Please visit our Rides page for information on which rides require an accompanying adult. 

  • I booked the wrong day, can I change my date?

    We appreciate mistakes happen, which is why we give Guests a 24 hour grace period from the time of purchase to modify their Day Pass booking.

    You must meet the following criteria to change your booking:

    • You can only modify your booking date once

    • It must be within 24 hours of your purchase time


    Please note:

    You will be charged the difference in price for your new date. If the new date is a lower price, there is no refund on the difference.

    If you want more flexibility to change your dates multiple times, consider upgrading to a Flexi Pass instead. This can be achieved up to 6am the day before your booking. 

  • What if I am unable to attend my booked visit date?

    We appreciate mistakes happen, which is why we give Guests a 24 hour grace period from the time of purchase to modify their Day Pass booking.

    You must meet the following criteria to change your booking:

    • You can only modify your booking date once

    • It must be within 24 hours of your purchase time


    You will be charged the difference in price for your new date. If the new date is a lower price, there is no refund on the difference.

    If you want more flexibility to change your dates multiple times, consider upgrading to a Flexi Pass instead. This can be achieved up to 6am the day before your booking. 

    Outside of the grace period, all sales are final. Tickets will not be exchanged or refunded unless the session is cancelled by Luna Park Sydney.

    We offer Flexi Passes which allow you to book your visit with the flexibility to change it to another day. This pass is valid for ONE visit within 180 days from the date of purchase. If you have not initially booked your ticket as a flexi-pass and you which to upgrade your existing (unused) day pass, you can.  

    If you wish to change your booking date prior to the day before your visit, you are able to upgrade your Day Pass ticket to a Flexi pass. In order to upgrade, log in to your account and select ‘Upgrade to Flexi Pass’ in your ‘My Tickets’ section. This must be completed by the account holder by 6am the day before their nominated visit.

  • How do I use my Annual Pass, Multi Visit pass or old Luna Park Sydney tickets now that the park has reopened?

    Only valid passes or tickets may be used for entry. All pre-purchased valid Annual Passes can be used, however you will still need to book a session date prior to your visit by logging into your Luna Park account and using your email address attributed to your membership.

    Please be aware that these tickets are limited and there is an allocation for each day. You are also required to bring your valid Annual Pass with you to show on arrival.

    If you have purchased a new Annual Pass, you will need to collect your pass at the Annual Pass counter on presentation of valid photo ID. 

    If you have lost your Annual Pass, a $10 reprint fee applies.

    All pre-existing (purchased prior to 16 March 2020) Luna Park tickets either purchased from the Luna Park website or third-party affiliates, have expired and are no longer valid for use.

    Multi Visit Pass holders who still have outstanding visits are able to use them or a visit, Valid Multi Visit Pass holders have been emailed coupon codes to book their remaining visits on line, at no charge. Expiry of the Multi Visit Pass coupon codes is 01.01.2022.

    Please contact the Box Office with your membership name and number if you were entitled to this benefit but did not receive the specific correspondence.

  • Companion Card: I am a carer and will be accompanying a guest with a disability, do I need to purchase a ticket?

    A carer accompanying a Guest with a disability for the sole purpose of assisting that person will be provided with a Rides Pass free of charge via email. Companion card holders must show a valid NSW Companion Card to gain entry to the Park.

    Please call the Box office on 02 90337600 or email tickets@lunaparksydney.com during hours of operation for assistance.

  • Does Luna Park accept cash?

    Luna Park is currently a cashless venue. We do not take cash. 

  • Can I use my Gift Card to purchase tickets?

    At this time, Gift Cards are unable to be redeemed for online purchases. 

    Gift Card holders are able to use their cards as a payment option in the Park for purchases such as food, drinks, games, and merchandise.

    Please email tickets@lunaparksydney.com if you have further inquiries.

  • Do members of my family and I need to be fully vaccinated to visit the Park?

    Luna Park Sydney will operate in accordance with the legal requirements as mandated by the NSW Government Public Health Order. All guests are expected to adhere and comply with the NSW Government Health Order leading up to and during their visit.

  • Do you accept Dine & Discover vouchers?

    Dine and Discover Vouchers are now expired and cannot be used at Luna Park Sydney

  • Do you accept NSW Parent Vouchers?

    Yes. NSW Parent Vouchers can be used in the Park only. NSW Parent Vouchers are not available for online use.

    Vouchers can be used singularly or collectively on the following items when purchased at the Park:

      • Day Passes*
      • Annual passes
      • Sideshow Games

    Multiple Parent Vouchers can be used in one transaction. Vouchers are for single use only. No change is given.

    Cannot be used in conjunction with Discover Vouchers. Separate transactions are required.

    NSW Parent Vouchers expire on 9 October 2022. View the Service NSW Voucher Terms.

    *Walk-up rates apply when purchasing Day Passes at the Park. This cost is $65 for children and $75 for adult tickets (13 years +)

    If a child is attending the Park without the presence of their Parent/Guardian and wants to use NSW vouchers, it is recommended that the child has access to a device (logged into the applicable Parent/Guardian account on the NSW Services App) or an official printed copy of their voucher (obtainable from Services NSW).

  • What is happening at Luna Park Sydney?

    Luna Park Sydney has undergone a $30 million upgrade of the Park, which is one of Australia’s most loved and best-known destinations. The upgrade includes the introduction of eight new and exciting rides with the introduction of the Big Dipper coming in December 2021. It is the most significant upgrade of Luna Park since the park reopened in 2004.

  • How can I get to Luna Park Sydney?

    Luna Park Sydney is located at 1 Olympic Drive, Milsons Point Sydney and there are a number of ways to get there. Our Car Park is open to all Guests and has 389 secure spaces. Entry to the car park is via Dind Street, turning left onto Northcliff Street, Milsons Point.

    We are also located close to Milsons Point Ferry Wharf and Train Station. For more information, visit our How To Get Here page.

  • I am an Annual Passholder, Multi Visit Passholder, Pre-existing Unlimited Rides Passholder, Gift Card Holder, Black Friday Family Passholder, or other Rides Pass holder. Will I be given a credit for the amount of time the park was closed?

    Given the mandate to cease operations from the Federal and State Governments, we will be honouring the validity period lost due to the closure and applying this to the pass from the date of reopen.

    This applies to the following passes:

    • Annual Passes
    • Multi Visit Passes
    • Unlimited Rides Pass
    • NAB Staff Club
    • Neat Ideas Ticket Holders
    • Ticket Mates (Experience OZ & NRMA) Ticket Holders

    For example: if you had two weeks validity on your Annual Pass at park closure, the two weeks will be added to your pass when the park re-opens. This will come into effect from the 3rd July.

  • Why haven't I recieved my tickets?

    If you are purchasing tickets within 48 hours of your visit date, you will receive the tickets within 10 minutes of your order. If it is greater than 48 hours, you will receive your tickets the morning before you selected visit date. 

    Day Passes

    • What is a Day Pass?

      A Luna Park Sydney Day Pass entitles the holder to unlimited rides for their height zone, on the date indicated on their ticket, during Park operating hours.

    • I'm not riding do I need to purchase a Day Pass?

      No -  however, everyone wishing to go on rides and access attractions (including adults accompanying children in the Red and/or Green height zones) must have a valid Day Pass ticket for the date of their visit.

    • Why do I need to choose a day?

      Luna Park now requires Guests to select the day they are coming in order to avoid overcrowding and ensure a positive experience for everyone in the Park.

    • Can I come to the Park to purchase a Day pass?

      Tickets for Luna Park can be purchased in the Park. Purchasing on the day of visiting results in higher prices. Purchasing online in advance secures the best price.

    • Why are the day prices different on different days?

      With our new Daily and Flexi passes you can now get more choice and more savings at times that suit you. Pass Pricing will be dynamically updated dependent on current sales and activities in the park.

      Book online and early to save!

    • Can I use my Gift Card to purchase a Day Pass?

      Not at the moment as we are upgrading our systems. Stay tuned for updates on how and when Gift Cards can be used.

    • What do I need to bring on my visit day?

      On entry to Luna Park Sydney and validation of a Day Pass Ticket, you will need to show your ticket at  the Ticket Booth  (printed or on your phone), a unique wristband will then be issued that is non-refundable, not transferable between individuals, valid for the Date of Issue only and void if not securely attached to the Guest's wrist at all times. The wristband is activated and issued from a Luna Park Ticket Box at the time of purchase/e-ticket redemption. We are a cashless venue. Card payments will be accepted at all outlets.

    • How do I purchase Group bookings?

      When booking your tickets, please book for your entire group in one transaction to ensure you all secure the same date and time slot. If you would like to enquire about large group bookings, please contact: groups@lunaparksydney.com

    Annual Passes

    • What is an Annual Pass

      A Luna Park Sydney Annual Pass entitles the holder (a pass holder) to a single Day Pass, once per day, on any valid entry day for the period specified on the Annual Pass, from the date of e-ticket redemption (online).

    • As an Annual Pass holders, do I need to book in a day prior to attendance?

      Yes.

      Although you're an Annual Pass holder and can visit as many times as you like, it is important to understand that you must pre-book a session online each time you plan to visit us.

      Please follow the simple steps below to book your first session and lock in some Next Level Fun:

      1. Click here to login to your account.
        You should have received an email asking you to set up a password for your account or alternatively just click ‘I forgot’ and set a new password using the email address you’re receiving this email on.
      2. Click the ‘My Account’ tab.
      3. Click the ‘Bookings’ tab.
      4. Scroll down to ‘Create a Booking’ and select a date (and session, if applicable).
      5. Select the member(s) that will be attending and click ‘Select Booking’.
      6. Your booking is complete! A digital ticket will be sent to your email the day before your visit.

      Note: You can only book one session at a time, and only up to one month in advance. As soon as you leave the Park, feel free to pre-book your next session.

      If you require assistance, please contact us prior your booking and include your annual pass name, number and DOB at tickets@lunaparksydney.com.

    • As an Annual Pass holder, why do I need to create an account?

      When you purchase an Annual Pass a customers account is automatically created for you. This is required so that you can manage any Annual Passes you purchased within your account. This includes booking your date of visit and updating your details

      Member accounts are created for every Annual Pass purchase and are registered within your customer account, including your own member account if you purchase an Annual Pass for yourself. This exists so that your members, such as your child, are able to view their ride activity and achievement progress without having access to your customer account. You have full control over member accounts within your customer account.

      You are able to transfer a member account to another customer if you choose, for instance if you purchased the ticket for a friend. Doing this means you will no longer be able to access that member.

    • When does an Annual Pass subscription start?

    • Do I need to bring my Annual Pass when I visit?

      A pass holder must have his/her valid Annual Pass in hand and an LPS approved photo on file with Luna Park Sydney for access to rides to be granted.

      Annual Passes can be reprinted fo a $10 fee.

    • When will I get my Annual Pass?

      You can pick your Annual Pass up from Luna Park Sydney Annual Pass box on your next visit

    • Can I use my Annual Pass for a special event such as Halloscream or NYE?

      Annual Passes are not valid for private special events, specials, ticketed events or events that require a separate admission, and are subject to Blockout Dates. Blockout Dates include, but are not limited to events such as Halloscream, New Year’s Eve, and other special events that occur outside normal Park operating hours Annual Pass.

    • As an Annual Pass holder, why do I need to choose a day?

      Luna Park now requires all guests including Annual Pass holders to select the day they are coming in order to avoid overcrowding and ensure a positive experience for everyone in the park.

    • What happens if I do not attend on the day of my booking?

      As an Annual Pass holder you can log into your membership account and change your date with no added cost. 

    • How many bookings can I make?

      Annual Pass holders may reserve a maximum of one entry date at a time and can only have one entry date reserved in total. Once that entry date pass has been redeemed or the date passed, a pass holder may reserve a new entry date.

    • What if I need to change my booking date?

      As an Annual Pass Holder, you are able to change your booking date prior to the booking from your account in the My Bookings section.

    • Can I sell my Annual Pass?

      An Annual Pass is not transferable, cannot be sold, cannot be given to anyone else to use inclusive of family and friends, is not redeemable for cash and cannot be used with any other offer, discount or product. Additionally, Annual Passes may not be used for commercial purposes and are void if altered or misused. An Annual Pass can be passed onto friends and family before activation.

    Flexi Passes

    • What happens if it rains?

      The Park will continue to operate during wet weather, however during periods of high winds or lightning, the operation of some rides may be suspended. Refunds or exchanges will not be granted if the Park is open on the day of your booking. As the majority of the experience is outdoors, we do suggest you bring rain jackets with you.

    • What is a Flexi Pass?

      A Luna Park Sydney Flexi Pass entitles the holder to make an online  booking in the next 180 days for their chosen session at Luna Park Sydney, whilst allowing them the flexibility to change the date of your visit.

    • Can I send my Flexi Pass to someone else?

      You can send your Luna Park Sydney Flexi Pass to someone else using the Transfer Ticket Ownership feature in your Online customer account. Once you make a purchase, an account is created for you to access and manage your Flexi Pass tickets. Here you can Transfer Ticket Ownership to someone else. They will receive an email link to claim the ticket by creating an account. This link is active for 48 hours. If they do not claim the ticket, it will remain in your account. 

    • How do I make a Flexi Pass booking?

      Once you have purchased your Flexi Pass you will receive an email from Luna Park Sydney prompting you to make a booking for your selected date. The link you receive will create a booking for all Flexi Passes in that order. If you want to change, cancel or create individual bookings, you will have to create and log in to your Luna Park Sydney account. 

    • How can I change my existing Flexi Pass booking?

      You will have to create and log in to your Luna Park Sydney account to manage your Flexi Pass tickets. From there you will click on the Bookings tab and it will allow you to cancel or change your booking for a new date within the 180 days from your purchase.

      Bookings can only be changed prior to 6am the day before your booking date. If you do not cancel prior to this time, and you do not come to the Park on your booked date, your Flexi Pass ticket is no longer valid. 

    • What is a Send Request to Book?

      Our Request to Book feature found alongside your Flexi Pass ticket in your account allows you to send a booking invitation to a friend or family member, who can create their own booking. When used, the requestor will receive an email with their tickets the day before the booking rather than you, the customer. Please note, when using this feature only the customer can change or cancel the booking. 

      If you want to give a Flexi Pass to someone else entirely, you can use the option Transfer Ticket Ownership. 

    • What are the Benefits of purchasing a Flexi Pass?

      The benefits of the Luna Park Sydney Flexi pass are that you are able to change the date of your bookings within 180 days from purchase.

      A Luna Park Sydney Flexi pass is only valid for one day (visit) within the 180 days from purchase. 

    Weather

    • What happens if it rains?

      The Park will continue to operate during wet weather, however during periods of high winds or lightning, the operation of some rides may be suspended. Refunds or exchanges will not be granted if the Park is open on the day of your booking. As the majority of the experience is outdoors, we do suggest you bring rain jackets with you.

    Health and Safety

    • What is a health declaration and why do we have to read it before entering the park?

      It is essential that every Guest understands that by entering Luna Park Sydney, you agree that you are well and not experiencing any COVID-19 symptoms as outlined in our Health and Safety Declaration Form. Click here to read our Health and Safety Declaration Form.

    • What do I need to know when it comes to Important Health and Safety information?

      We’re committed to keeping you and your loved ones safe, but this does mean we have had to make some changes to the usual Park experience. In line with the latest Government health regulations, Luna Park has taken precautionary measures to managing the spread of COVID-19. Expect enhanced cleaning measures along with specific entry requirements for all staff and Guests. 

      Need Assistance?

      We are here to assist with any enquiries. Please get in touch with our team via email