Question 1

Is Cash accepted at Luna Park Sydney?

Accepted Answer

Luna Park Sydney is predominately cashless and encourages cashless payments at all outlets. This includes but is not limited to the front ticket box, retail store, food and beverage outlets and games. MINOR provisions for cash are made at the Front Ticket Box and Retail Store ONLY. This allows for Tickets and Park credit to be purchased with cash, with Park credits then being accepted as a valid payment method at all outlets. Unless otherwise advertised or noted, it is strongly recommended to organise cashless methods to transact at Luna Park Sydney. Kindly note that standard Park credit terms apply, where the credit must be used on the day of visit only and refunds for partial use are not offered.

Question 2

Do I have to purchase a ticket if I am not planning on riding?

Accepted Answer

At this time, Luna Park Sydney is a free entry Park, however, everyone wishing to go on rides and access attractions (including adults accompanying children in the Red and/or Green height zones) must have a valid Unlimited Rides Pass ticket for the date of their visit.
Children under 85cm in height do not require a ticket to ride, however, they are only able to ride the carousel (chariot cars only) and the Ferris Wheel with an paying accompanying adult who is 18 /parent.

Question 3

Do children require adults to accompany them on rides?

Accepted Answer

Yes, some children will require an accompanying adult who is over 18/a parent and who holds a valid ticket to go with them on rides. Please visit our Rides page for information on which rides require an accompanying adult.
Children under 85cm in height do not require a ticket to ride, however, they are only able to ride the carousel (chariot cars only) and the Ferris Wheel with a paying accompanying adult who is 18/parent.

Question 4

Do you do birthday parties?

Accepted Answer

Yes, we are the best birthday party destination in Sydney! You can find out more here.

Question 5

Can I purchase photos from my visit to Luna Park?

Accepted Answer

Yes, we offer a Day Photo Pass or print photos where you can purchase ride and candid photos. Find out more here.

Question 6

I booked the wrong day, can I change my date?

Accepted Answer

We appreciate mistakes happen, which is why we give Guests a 24-hour grace period* from the time of purchase to modify their Unlimited Rides Pass booking. Please log into your auto created account to make these changes in the 'my tickets' tab of the dashboard.
You must meet the following criteria to change your booking:
Permitted for Unlimited Rides Passes only
You can only modify your booking date once
It must be within 24 hours of your purchase time*
Your original visit date can not have passed
Please note:
An auto created account is made for all customers at the time of booking.
*All booking modifications close by 6am the day before your nominated visit date, even when purchases are finalised within 24-hours of this visit date.
You will be charged the difference in price for your new date. If the new date is a lower price, there is no refund on the difference.
If you want more ﬂexibility to change your Unlimited Rides Pass dates multiple times, consider upgrading to a Flexi Pass instead. This can be achieved up to 6am the day before your booking.

Question 7

What if I am unable to attend my booked visit date?

Accepted Answer

We appreciate mistakes happen, which is why we give Guests a 24 hour grace period* from the time of purchase to modify their Unlimited Rides Pass booking. Please log into your account to make these changes in the 'my tickets' tab of the dashboard
You must meet the following criteria to change your Unlimited Rides booking:
Permitted for Unlimited Rides Passes only
You can only modify your booking date once
It must be within 24 hours of your purchase time*
Your original visit date can not have passed
You will be charged the difference in price for your new date. If the new date is a lower price, there is no refund on the difference.
If you want more ﬂexibility to change your dates multiple times, consider upgrading to a Flexi Pass instead. This can be achieved up to 6am the day before your booking.
Outside of the grace period tickets will not be exchanged or refunded unless the session is cancelled by Luna Park Sydney or otherwise required by law.
We offer Flexi Passes which allow you to book your Unlimited Rides Passes with the flexibility to change it to another day. This pass is valid for ONE visit within 90 days from the date of purchase. If you have not initially booked your ticket as a flexi-pass and you which to upgrade your existing (unused) day pass, you can.
If you wish to change your booking date prior to the day before your visit, you are able to upgrade your Day Pass ticket to a Flexi pass. In order to upgrade, log in to your account and select ‘Upgrade to Flexi Pass’ in your ‘My Tickets’ section. All booking modifications must completed by the account holder by 6am the day before their nominated visit*.
Sales on bundled tickets, single or double rides tickets, event tickets, Sonic Neon, DJ Dorothy's Rave of Innocence, and Dream Circus do not include a grace period to modify the date or upgrade to a Flexi Pass.
* All booking modifications close by 6AM the day before your nominated visit date even when purchases are finalised within 24 hours of this visit date

Question 8

Companion Card: I am a carer and will be accompanying a guest with a disability, do I need to purchase a ticket?

Accepted Answer

A carer accompanying a guest with a disability for the sole purpose of assisting that person, will be provided with a Rides Pass free of charge on the day of visiting, when a Companion Card holder purchases a Pass for themselves and presents at the ticket box with a valid companion card.
This process may alter during Special Events. Please check event information pages or email grelations@lunaparksydney.com for further details.

Question 9

Can I use my Gift Card to purchase tickets?

Accepted Answer

Gift Card holders are able to use their cards as a payment option for any product online, and in the Park for purchases such as food, drinks, and merchandise. Gift Cards can not be used at Games outlets or tickets sold by 3rd Party operators. ( This includes but is not limited to  Harbour Party) To use your gift card online, enter your Gift Card barcode at checkout.
You can check your gift card balance at checkout, or by logging in to your Luna Park account.
Please email gservices@lunaparksydney.com if you have further enquiries.
Gift Cards purchased in 2021 or prior
Gift cards cannot be redeemed for cash, reloaded or refunded and will not be replaced if lost or stolen. Any gift card value unused after the expiry date will not be refunded. The gift card remains the property of the issuer. You must keep your gift card secure and treat it as you would cash.

Question 10

How can I get to Luna Park Sydney?

Accepted Answer

Luna Park Sydney is located at 1 Olympic Drive, Milsons Point Sydney and there are a number of ways to get there. Our car park is open to all Guests and has 389 secure spaces. Entry to the car park is via Dind Street, turning left onto Northcliff Street, Milsons Point.
We are also located close to Milsons Point Ferry Wharf and Train Station. For more information, visit our How To Get Here page.

Question 11

Why haven't I recieved my tickets?

Accepted Answer

Tickets are sent withing 10 minutes of purchase. Please check your spam or junk folders for correspondence. Tickets can be accessed from your autocreated account from the time of purchase by logging in using the same email address used at the time of purchase here. ( Please reset your password if first log in attempt) If you require assistance with your booking please contact us here .

Question 12

I'm having trouble purchasing tickets on Internet Explorer.

Accepted Answer

We strongly recommend switching to a different web browser if you are currently using Internet Explorer. Internet Explorer is an outdated browser that lacks support for many modern web technologies. As a result, you may experience issues with website functionality, performance, and security.
There are several alternative web browsers available that offer better compatibility and performance. We suggest using browsers such as Google Chrome, Mozilla Firefox, Microsoft Edge or Safari on Mac. These browsers are regularly updated and optimised to provide an enhanced browsing experience. Simply head to the browser web page and click download.

Question 13

I understand that there are different height requirements for different rides at Luna Park. What ticket do I need for different heights?

Accepted Answer

If you would like to utilise the rides at Luna Park Sydney, you will need to purchase an Unlimited Rides Pass. This can be in the form of an Unlimited Rides Pass, a Flexi Pass( if you have amended your original booking) or even an Annual Rides Pass. You do not need to purchase a specific ticket type for varying ride height access at the time of purchase.
When you arrive at Luna Park, your valid ticket will be exchanged for a wrist band that will enable the wearer to access rides within their applicable height requirement. Guests will be measured prior to wristband issue, at rides and spot checked throughout your visit.
Red: 85 – 106cm
Green: 106-132cm
Yellow: 132cm+

Question 14

Can I bring food to Luna Park Sydney?

Accepted Answer

Yes, while we have some incredible food outlets here at Luna Park Sydney, if you chose to bring external food into the Park you are welcome to. However, external food can not be consumed at seating areas dedicated for Luna Park outlets. Only food purchased in the Park can be consumed at dedicated outlets and/or seating spaces.
External food can be consumed at:
Lavender Green – our dedicated and picturesque harbourside picnic area, located past Luna Land
Please note, while picnics in the appropriate areas are encouraged, cooking food (with or without power) is not allowed at Luna Park, and Guests who elect to do so will be asked to cease and/or leave the Park. Management discretion applies and decisions made by management and/or security are final.
Please note, commercial food is not able to be ordered to or consumed within the Park. This is including but not limited to delivery services and take away foods from other outlets. Management discretion applies and decisions made by management and/or security are final.

Question 15

Does filming take place at Luna Park Sydney?

Accepted Answer

The Park is occasionally used as a filming location. By attending Luna Park Sydney, you are entering a premise where photography, audio and video recording may occur.
Upon entry, you are agreeing to Luna Park Sydney using any film or photography taken during your visit for any promotion, advertising or marketing in any form or style determined or approved by Luna Park Sydney in its absolute discretion without the need to obtain any further permissions. By entering the premises, you waive all rights you have to any claims for payment or royalties.
Should you have concerns about a promotional image or appearance, please contact marketing@lunaparksydney.com.

Question 16

Can I bring my own tripod for personal photography in the Park?

Accepted Answer

Tripods are welcome for personal use in Luna Park. Please note:
Tripods must not obstruct walkways or thoroughfares, and are not welcome in ride areasTripods can not impede the access or experience of other Guests in the ParkTripods deemed a trip hazard or risk may be asked to move or use be ceased. Management discretion applies and negotiations will not be entered intoTripods will not be stored or cloaked by Luna Park, and are the responsibility of their owner at all timesTripods cannot be set up where they are obstructing any fire-fighting equipment or emergency exitsTripods cannot be left unaccompanied and photographer must stay with the tripod at all timesTripods must be packed down in order to be moved through the Park

Question 17

How long is my Games Pass valid for?

Accepted Answer

If you pre-purchased online:  The online Games voucher is valid for 180 days from date of purchase. However, this voucher needs to be redeemed at the Ticket Box in order to get your receipt required to scan at the Games. This receipt is only valid for the day it is issued. The online Games Pass add-on can be used across multiple games, this is an online exclusive offer.
If you purchased in-Park: Your Games Pass is only valid on the day of purchase. Please note you can only purchase Games at each of the Game outlets, and when purchasing you can only use for the game you are purchasing for. If you want to use one pass across multiple games you must add-on online. Play all the games on the pass to unlock all the fun you can, because any remaining games unfortunately cannot be redeemed at a later visit. Games Passes are not subject to date extensions, subject to refunds or exchanges within the extent of the law.

Question 18

What is an Unlimited Rides Pass?

Accepted Answer

A Luna Park Sydney Unlimited Rides Pass entitles the holder to unlimited rides for their height zone, on the date indicated on their ticket, during Park operating hours. Access to Coney Island is included in an Unlimited Rides Pass, subject to safety and height restrictions.

Question 19

I'm not riding do I need to purchase an Unlimited Rides Pass?

Accepted Answer

No - however, everyone wishing to go on rides attractions (including adults accompanying children in the Red and/or Green height zones) must have a valid Unlimited Rides Pass ticket for the date of their visit.

Question 20

Why do I need to choose a day?

Accepted Answer

Luna Park now requires Guests to select the day they are coming in order to avoid overcrowding and ensure a positive experience for everyone in the Park.

Question 21

Can I come to the Park to purchase a Unlimited Rides Pass?

Accepted Answer

Tickets for Luna Park can be purchased in the Park. Purchasing on the day of visiting results in higher prices. Purchasing online & in advance secures the best price. Please have everyone present at the ticket box for wristbanding.

Question 22

Why are the day prices different on different days?

Accepted Answer

With our Unlimited Rides Pass you can now get more choice and more savings at times that suit you. Pass pricing will be dynamically updated dependent on current sales and activities in the park.
Book online and early to save!

Question 23

Can I use my Gift Card to purchase an Unlimited Rides Pass?

Accepted Answer

Yes you can make Gift Card purchases online and over the counter when purchasing tickets.

Question 24

What do I need to bring on my visit day?

Accepted Answer

On entry to Luna Park Sydney and validation of an Unlimited Rides Pass Ticket, you will need to show your ticket at the Ticket Booth (printed or on your phone), a unique wristband will then be issued that is non-refundable, not transferable between individuals, valid for the Date of Issue only and void if not securely attached to the Guest's wrist at all times. Please have everyone present at the ticket box for wristbanding. The wristband is activated and issued from a Luna Park Ticket Box at the time of purchase/e-ticket redemption. We are a cashless venue. Card payments will be accepted at all outlets.

Question 25

How do I purchase group bookings?

Accepted Answer

When booking your tickets, please book for your entire group in one transaction to ensure you all secure the same date and time slot. If you would like to enquire about large group bookings, please contact: groups@lunaparksydney.com

Question 26

What is an Annual Rides Pass?

Accepted Answer

A Luna Park Sydney Annual Rides Pass entitles the holder (a pass holder) to a single Unlimited Rides Pass, once per day, on any valid entry day for the period specified on the Annual Rides Pass, from the date of activation. You can visit the Park during our opening hours (excluding special events or block out dates) as you please, during your valid Annual Rides Pass tenure.
Annual Rides Passes exist virtually within your on line account. On arrival, please access your membership on line, and line up at the Annual Rides Pass desk and have 1 wristband activated per valid Annual Rides Pass. This is valid once daily, and the wristband will be applied to the Annual Rides Pass owner ONLY.Please note that attendance applies to standard Luna Park operating hours. Special events and selected dates may be excluded from Annual Rides Pass visit dates.
Annual Pass van be used on Luna Lite days! With a limited ride offering, you can come and enjoy a tamer day at the Park! (Annual Pass allows access to rides only – Experiences require a ticket). This means you can take advantage of your pass 7 days a week!
Should your membership not be accessible from your phone, please see our Annual Rides Pass team at the Annual Rides Pass Desk to seek a paper reprint. An Annual Rides Pass can only be used at rides BY THE VALID HOLDER, and strictly can not transferred or shared. Luna Park Sydney has the ability to cancel a valid Annual Rides Pass and seek removal of Guests should this feature be fraudulently used.
Previously issued Annual Rides Pass membership cards can continue to be used until their expiry.

Question 27

An Annual Rides Pass means I can receive 10% off merchandise. How?

Accepted Answer

As a valued Annual Rides Pass holder of Luna Park Sydney, simply scan your virtual Annual Rides Pass membership from your phone when making a purchase at our merchandise store. You will receive 10% off all items in store, including showbags! Please note the 10% discount excludes tickets, gift cards, photo purchases, Annual Rides Passes, special event tickets and special events (including birthday party bookings). Please note that your Annual Rides Pass must be valid and in date to activate this discount. Please ensure your phone is charged to access your virtual Annual Rides Pass membership from your online account.
Previously issued Annual Rides Pass membership cards can continue to be used until their expiry.

Question 28

As an Annual Rides Pass holder I receive 10% off food and beverage purchases in the Park. How?

Accepted Answer

To receive 10% off food and beverage purchases at Luna Park Sydney, please scan your virtual Annual Rides Pass membership from your phone when making a purchase at any of our permanent outlets. Don’t have a card? Missing out? Become an Annual Rides Pass holder at our Annual Rides Pass Desk, or visit them to seek a paper reprint of your existing card that is valid for use on the day of your visit only. . Food and beverage purchases to which this discount applies includes food, hot and cold beverages purchased from permanent outlets and alcohol. Special events such as Harbour Party and Halloscream are excluded from this discount. Management discretion applies.
Previously issued Annual Rides Pass membership cards can continue to be used until their expiry.

Question 29

As an Annual Rides Pass holder, do I need to book in a day prior to attendance?

Accepted Answer

No. Booking for a visit online is no longer neccessary to visit to Luna Park Sydney.
Please follow the simple steps below to obtain Unlimited Rides Pass when you visit and lock in some Next Level Fun:
Click here to login to your account to access your virtual Annual Rides Pass
Present at the Annual Rides Pass Membership Counter
Scan your membership barcode from your phone to receive an Unlimited Rides Pass for the day- our team will assist with wristbanding.
Previously issued Annual Rides Pass membership cards can continue to be used until their expiry.
If you require assistance, please contact us prior to your booking and include your Annual Rides Pass name, number and DOB at grelations@lunaparksydney.com

Question 30

Do I need to line up when I arrive at Luna Park Sydney if I am an Annual Rides Pass Holder?

Accepted Answer

Yes. A wristband to access our rides, you can line up on arrival at the Annual Rides Pass desk and have 1 wristband activated per valid Annual Rides Pass. This is valid once daily, and the wristband will be applied to the Annual Rides Pass owner ONLY.

Question 31

As an Annual Rides Pass holder, why do I need to create an account?

Accepted Answer

When you purchase an Annual Rides Pass a customer’s account is automatically created for you. This is required so that you can manage any Annual Rides Passes you purchased within your account. This includes updating your details, uploading your photo, expiry dates and renewals.
Member accounts are created for every Annual Rides Pass purchase and are registered within your customer account, including your own member account if you purchase an Annual Rides Pass for yourself.
You can transfer ownership an Annual Rides Pass member account to another customer if you choose, for instance if you purchased the ticket for a friend. Doing this means you will no longer be able to access that member.

Question 32

When does an Annual Rides Pass subscription start?

Accepted Answer

Annual Rides Passes have a start date that reflects a 14 days' grace period for your first visit to the Park in the spirit of gift giving, however, your Annual Rides Pass is ready to use as soon as you purchase where the 12 month validity commences. You can visit the Park during opening hours and have your photo taken for your membership files upon order confirmation.

Question 33

Do I need to bring my Annual Rides Pass when I visit?

Accepted Answer

A pass holder must have his/her valid virtual Annual Rides Pass accessible from their online account and have LPS approved photo on file with Luna Park Sydney for access to rides to be granted.
If you do not have access to your online account, Annual Rides Passes can be temporarily reprinted on paper to be used on the day of visit for you at no cost from the Annual Pass Counter upon request.

Question 34

When will I get my Annual Rides Pass?

Accepted Answer

Annual Rides Passes exist virtually and are accessible from your online account immediately after purchase. It must have an LPS approved photo to be valid for use.

Question 35

Can I use my Annual Rides Pass for a special events such as Halloscream, NYE or Experience entry ?

Accepted Answer

Annual Rides Passes are not valid for private special events, specials, ticketed events or events that require a separate admission, and are subject to Blockout Dates. Blockout Dates include, but are not limited to events such as Halloscream, New Year’s Eve, and other special events that occur outside normal Park operating hours Annual Rides Pass.

Question 36

Can I sell my Annual Rides Pass?

Accepted Answer

An Annual Rides Pass is not transferable, cannot be sold, cannot be given to anyone else to use inclusive of family and friends, is not redeemable for cash and cannot be used with any other offer, discount or product. Additionally, Annual Rides Passes may not be used for commercial purposes and are void if altered or misused. If purchased as a gift, an annual pass should be passed onto the intended recipient before activation. Once activated, the card holder/owner name can not be changed.

Question 37

Can I use my Annual Pass on Luna Lite Days?

Accepted Answer

An Annual Pass can be used on Luna Lite days! With a limited ride offering, you can come and enjoy a tamer day at the Park! (Annual Pass allows access to rides only – Experiences require a ticket). This means you can take advantage of your pass 7 days a week!

Question 38

How do I renew my Annual Rides Pass?

Accepted Answer

You can renew your Annual Rides Pass for a special price of $125 up to two weeks after your original expiry date. Beyond two weeks, it will be treated as a new Annual Rides Pass and the full price will be charged.
To do so, just login to your account and click renew on each Annual Rides Pass you would like to renew. Or simply ask for a renewal in the Park.
Once you renew, you may be required to update your LPS approved photo for your membership to be valid.

Question 39

Can I purchase/renew online?

Accepted Answer

Yes, Annual Rides Passes to Luna Park Sydney can be purchased and renewed online.

Question 40

What is Sydney’s Immersive Big Top? What can I expect?

Accepted Answer

Dream Circus is Sydney's Immersive Big Top immersive attraction, located at Luna Park Sydney. It is not a traditional circus but rather a completely digital narrative-driven experience featuring cutting-edge technology and creativity, offering a unique experience unlike any other in Australia. Bringing world-first technology and creativity to Sydney, it’s unlike any other ticketed, hour-long experience available in Australia.

Question 41

Do I need a ticket to attend Sydney’s Immersive Big Top? Are there age restrictions or recommendations to attend?

Accepted Answer

Yes, to enter Sydney’s Immersive Big Top a ticket is required. Tickets can be pre-purchased from lunaparksydney.com OR at the box office of Sydney’s Immersive Big Top.
The Experience contains some content that may surprise or frighten some guests such as the inclusion of spiders. It is recommended that children be accompanied by a paying adult/parent.
Tickets are required for all attendees.
Those over 85cm high will require a ticket (infants under this height can remain with their attending parent/guardian who must hold a ticket)
Luna Park Sydney ticket policies and terms apply.

Question 42

What is the seating allocation when I attend Dream Circus at Sydney’s Immersive Big Top?

Accepted Answer

Dream Circus, inside Sydney’s Immersive Big Top offers unallocated, General Admission access for all. This means when you enter the experience you’re welcome to locate a seating position yourself in a chair, bean bag or cafe table on the flat, accessible floor. Standing positions are also available for those who want to have the freedom of movement as they experience the show.
Guests are able to sit or stand throughout the duration of the Experience, however we do ask Guests to be conscious of the viewability and experience of others while the session is on.

Question 43

How do I purchase a ticket to Sydney’s Immersive Big Top? When should I arrive to attend?

Accepted Answer

Tickets to Sydney’s Immersive Big Top can be purchased directly and efficiently at lunaparksydney.com. This is how you are best placed to be able to access all available session times and information for attending Sydney’s Immersive Big Top. Session Start times are listed on your ticket. To maximise the enjoyment of the pre-show and entry experience, we recommend arriving to the venue at least 15 minutes prior to your show start time.
Authorised resellers may sell tickets to Sydney’s Immersive Big Top, but these will be clear and reputable sites only, for example Ticketmaster Australia. Please check website terms and conditions and authenticity prior to making a purchase.
If in doubt, please contact Luna Park Sydney for clarification via grelations@lunaparksydney.com OR 02 9922 6644 prior to making a transaction.
Sydney's Immersive Big Top is located in Luna Park Sydney. View Park Map
Information on getting to Luna Park, including parking options and rates can be found here.

Question 44

I have a ticket to Luna Park Sydney and would like to attend Sydney’s Immersive Big Top also. How can I do this?

Accepted Answer

A ticket to attend Luna Park Sydney (Unlimited Rides Pass) does not grant access to Sydney’s Immersive Big Top. You will need to purchase a ticket to Sydney’s Immersive Big Top for the day you would like to visit. You can do this by;
Initially purchasing tickets to Luna Park Sydney and Sydney’s Immersive Big Top online at lunaparksydney.com in the same transaction (for the same date) so that you are eligible to receive your Dream Circus ticket for just $15 (*Terms and conditions apply*).
If you have already purchased a Luna Park Sydney ride pass for this day (valid and attached wristband), be sure to present this so that you are eligible to receive your Dream Circus ticket for just $15 (*Terms and conditions apply*)

Question 45

I would like to attend Luna Park Sydney when I attend Sydney’s Immersive Big Top. How can I do this?

Accepted Answer

To attend Luna Park Sydney is free of charge and you do not require a ticket (provided it is a standard park-open day and not a special event). However, to enjoy Luna Park Sydney rides and attractions, including Coney Island - a ticket to Luna Park Sydney is required. You will need to purchase an Unlimited Rides Pass for a nominated date. You can purchase your Unlimited Ride Pass at lunaparksydney.com - either in advance or from your personal device on the day.
The best option for purchasing tickets to Luna Park Sydney and Sydney’s Immersive Big Top is to online at lunaparksydney.com in the same transaction (for the same date) so you are eligible to recieve your Dream Circus ticket for just $15 (*Terms and conditions apply*).

Question 46

My Dream Circus session occurs before / after the Park is open / closed – how do I get into to Luna Park during this time?

Accepted Answer

Luna Park Sydney will still be accessible for those who have purchased Dream Circus Tickets for sessions before or after the Park is operating.
Our ushering team will greet you just as you enter the Park from the car park foyer/ Luna Park Face and direct you to the Big Top venue, located halfway down the Park on the right-hand side, just opposite the Hair Raiser.
Our Box Office is open 1 hour before the first scheduled Dream Circus session for the day for customer assistance.

Question 47

I have found cheaper tickets online to Sydney’s Immersive Big Top, not through lunaparksydney.com. Are there any other ticketing providers selling tickets? Are they safe to purchase?

Accepted Answer

To ensure your ticket is genuine and safe, we strongly encourage purchasing your tickets directly at lunaparksydney.com OR via an authorised reseller such as Ticketmaster Australia. If in doubt, please contact Luna Park Sydney for clarification via grelations@lunaparksydney.com OR 02 9922 6644 prior to making a purchase through an alternate site.

Question 48

I am a Companion Card holder. How can I access Companion tickets to Sydney’s Immersive Big Top?

Accepted Answer

If you are a companion card holder and would like to attend the experience, you are eligible to access one ( x1) carer entry, free of charge provided you meet required terms and conditions. To redeem this offer, please purchase your ticket at www.lunaparksydney.com in advance or from the Ticket Box on the day of your visit. Present your Experience ticket with your Companion Card at venue doors for your carer to enter free of charge on the day of your booking. Note: session availability and capacities apply for ticket purchases.
Please contact Luna Park Sydney for further assistance via grelations@lunaparksydney.com OR 02 9922 6644.

Question 49

Can I bring food and beverages into Sydney’s Immersive Big Top?

Accepted Answer

Yes, we encourage the consumption of food and beverages inside Sydney’s Immersive Big Top. 
You can purchase food and beverages from any of the Luna Park Sydney outlets before you enter, and you can bring them into the Immersive Big Top. 
Food and beverages will also be available for purchase inside the foyer of the Immersive Big Top. 
Alternatively, you can bring (personal) food and beverages into Sydney’s Immersive Big Top, however alcohol is strictly prohibited unless purchased from inside the venue.

Question 50

How long is a session in Sydney’s Immersive Big Top?

Accepted Answer

Sessions of ‘Dream Circus’ inside Sydney’s Immersive Big Top are approximately 45 minutes in duration. Session time/s alter daily, unless otherwise advised.
To maximise the enjoyment of the pre-show and entry experience, we recommend arriving to the venue at least 15 minutes prior to the show start time listed on your ticket.
Opening hours and session times for Sydney’s Immersive Big Top are accessible here.
Session availability is subject to capacity, staffing and management discretion and is subject to change. As such, to avoid disappointment it is strongly recommended you pre-purchase your ticket to Sydney’s Immersive Big Top for the day and session you would like to attend.

Question 51

Do I need to stay for the whole session I am attending? Can I leave early?

Accepted Answer

Sessions of ‘Dream Circus’ under Sydney’s Immersive Big Top go for a 45 minute duration, and are based on a narrative story. In order to enjoy the experience and make the most of your ticket, it is strongly recommended that you remain in the venue for the duration of the session.
Should you leave the session early, you may not be able to re-enter. Please see Big Top Staff before departing in the event you would like to leave and return into the same session. (You will only be permitted to attend another session in extenuating circumstances. Management discretion applies).

To maximise the enjoyment of the pre-show and entry experience, we recommend arriving to the venue at least 15 minutes prior to the show start time listed on your ticket.

Question 52

I have missed my ticketed session. Can I enter mid session ?

Accepted Answer

Session times of ‘Dream Circus’ are implemented for the maximum enjoyment of the experience for all Guests, including you! We strongly recommend you enjoy the whole session to ensure you get the most out of the incredible experience of ‘Dream Circus’ under Sydney’s Immersive Big Top.
Ticket holders should aim to present at the venue 15 minutes before advertised start times.
As such, the team at Sydney’s Immersive Big Top will not allow you to enter the Big Top mid-session.
Instead, they will offer you an alternate session to attend on the day of your visit (provided session times are available and ticket allocations are not exhausted).
If you have arrived to the venue on the date of your chosen booking , missing your ticketed session completely, our team will work with you to determine the best outcome with the enjoyment of yourself and others the priority at all times, subject to capacity and management discretion.

Question 53

Do I need a ticket to enter Luna Park Sydney to attend Sydney’s Immersive Big Top?

Accepted Answer

No, you do not require a ticket to enter Luna Park Sydney in order to attend or purchase a ticket to Sydney’s Immersive Big Top.
However, all attendees to Sydney’s Immersive Big Top will require a ticket for the Big Top specifically, except for those under 85cm of height.

Question 54

Are there accessibility considerations for me to attend Sydney’s Immersive Big Top? Can I bring my walking aid/wheelchair/pram in the venue?

Accepted Answer

Yes, Sydney’s Immersive Big Top prides itself on being an accessible venue. 
Wheelchairs, prams and movement aids are all able to be used to access and remain inside the venue. It is requested that the owner of these aids remains with these items at all times, and ensures they are not obstructing access or the viewability of others at all times. 
Accessible entry and exit doors are available, as well as accessible facilities. View the locations of these here.

Question 55

Can I take photos or record inside Sydney’s Immersive Big Top?

Accepted Answer

Yes, taking photos and videos inside Sydney’s Immersive Big Top is strongly encouraged. In fact, we understand that the enjoyment of the show and experience is sharing it with others. Please use the hashtags #lunaparksydney #dreamcircus #bigtopsydney
We value the experience of all Guests, so please ensure NO flash photography or videography takes place. This applies to all devices.
Please understand that private and personal devices are to be used for recording content ONLY. Professional equipment and or recordings are strictly prohibited. Management discretion applies here, and you may be asked to leave the experience if you do not comply with the direction of management in this regard.

Question 56

I have an Annual Pass to Luna Park Sydney. Is Sydney’s Immersive Big Top included with my Annual Pass?

Accepted Answer

No, attending a session of ‘Dream Circus’ inside Sydney’s Immersive Big Top is not included in your Annual Pass (Annual rides pass) to Luna Park Sydney. If you would like to attend a session of ‘Dream Circus’ inside Sydney’s Immersive Big Top an additional ticket is required.
You will need to purchase a ticket to Sydney’s Immersive Big Top when you visit Luna Park Sydney. You can do this by visiting the Luna Park Sydney Annual Pass Membership desk OR the Box Office of the Immersive Big Top on the day you visit and wish to attend. By presenting a valid Annual Pass at the time of purchase, each (1) Annual Pass holder are eligible to receive their Dream Circus ticket for just $15 per day that they visit and attend.

Question 57

I am an Annual Pass Holder to Luna Park Sydney. Can I pre-purchase my discounted Dream Circus ticket for $20 online?

Accepted Answer

At present, Annual Pass holders to Luna Park Sydney are able to secure their discounted Dream Circus ticket for $15 on the day of their visit. The redemption process for this is outlined above.
If an Annual Pass holder would like to pre-purchase and book into Dream Circus ahead of the day attending, the standard transaction processes and rates apply. No discount can be offered to pre-purchased Dream Circus tickets online.
We do value our Annual Pass members and Luna Park Sydney will soon announce a way that Annual Pass Holders are able to pre-purchase online at the reduced ticket rate.

Question 58

What parking is available when I am attending Sydney’s Immersive Big Top? Can I prebook?

Accepted Answer

When attending Sydney’s Immersive Big Top, you are able to utilise the Carpark of Luna Park Sydney.
Information on getting to Luna Park, including parking options and rates can be found here
Parking cannot be prebooked in advance.
Standard entry terms apply.

Question 59

I have a Luna Park Sydney Gift Card. Can I use this to purchase tickets to Sydney’s Immersive Big Top?

Accepted Answer

Yes, when purchasing tickets to Sydney’s Immersive Big Top on lunaparksydney.com, Luna Park Sydney Gift Cards can be used to finalise the purchase. Standard Luna Park Sydney Gift Card terms, conditions and policies apply. 
If you are purchasing tickets to Sydney’s Immersive Big Top through another reseller or site, Luna Park Sydney Gift Cards can not be redeemed. 
If you are purchasing tickets to Sydney’s Immersive Big Top in person and wish to pay with a Luna Park Gift Card, you are welcome to do so at the Luna Park Sydney Front Ticket Box.

Question 60

I want to purchase a Gift Card for Sydney’s Immersive Big Top. How can I do this?

Accepted Answer

Luna Park Sydney Gift Cards can be used to purchase tickets to Sydney’s Immersive Big Top. So, if you’d like to purchase a Gift Card for a friend or loved one to experience Sydney’s Immersive Big Top, this is the best gifting option for you! 
Standard Luna Park Sydney Gift Card terms, conditions and policies apply. 
If you are purchasing tickets to Sydney’s Immersive Big Top through another reseller or site, Luna Park Sydney Gift Cards can not be redeemed. 
If you are purchasing tickets to Sydney’s Immersive Big Top in person and wish to pay with a Luna Park Gift Card, you are welcome to do so at the Luna Park Sydney Front Ticket Box.

Question 61

I have a ticket to Luna Park Sydney and Sydney’s Immersive Big Top. How does this work?

Accepted Answer

Tickets are emailed within 10 of your transaction being finalised. This means that when you arrive you will need to;
Redeem your ticket/s for your Luna Park Sydney unlimited rides pass/s at the Luna Park Sydney Front Ticket Box for a wristband in order to commence rides access
15 minutes prior to your ticketed session time, arrive at Sydney’s Immersive Big Top. You will then be able to enter to redeem your ticket for Dream Circus.

Question 62

I have tickets to Luna Park Sydney and the Immersive Big Top. Can I elect to refund or alter my ticket/s?

Accepted Answer

To the extent permitted by law, and without limiting the application of Australian Consumer Law and the Consumer Guarantees, NO refunds, credits or replacements will be issued if for Sydney’s Immersive Big Top for change of mind. Tickets will not be exchanged or refunded unless the session if Sydney’s Immersive Big Top is cancelled by Luna Park Sydney or otherwise required by law.
No Luna Park Sydney or Big Top Sydney product may be onsold for any reason. Any onsold product may be refused when presented at Luna Park Sydney for redemption.

Question 63

Can I add tickets to Sydney’s Immersive Big Top to my Luna Park Sydney Birthday Party, Group Booking or Event?

Accepted Answer

Yes, Immersive Big Top tickets can be added to your Luna Park Sydney Birthday Party, Group Booking or Event. Please speak to your Luna Park Birthday Party contact or Group Booking Coordinator for more details and to add Dream Circus to your party or group booking.

Question 64

Are there sensory sessions to attend at Luna Park Sydney’s Immersive Big Top?

Accepted Answer

Accessibility and the enjoyment of all is a core priority of Luna Park Sydney. While sensory sessions are not currently available, we pride ourselves on offering an universally enjoyable experience. Should you have any specific questions or enquiries please contact Luna Park Sydney for clarification via grelations@lunaparksydney.com OR 02 9922 6644.

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